21 October 2017
visit www.atos.net

Sumitomo Mitsui rolls out messaging app bot

18 May 2017  |  4845 views  |  0 Japanese flag

The Sumitomo Mitsui Financial Group has developed an AI chatbot that will answer customer questions over Line, the popular Japanese messaging app.

Developed by the financial group with telco NTT Comm and Accenture, the bot will be available to SMBC Nikko Securities customers later this month.

The bot will initially provide guidance on ways to open accounts as well as on initial public offerings, Nippon Individual Savings Accounts, and other issues. The bot's scope will steadily expand to include things like share price inquiries and investment trust selection.



Nikko Securities began offering an operator-staffed chat service on its site and over Line last year but the bot promises to allow faster response times and will eventually operate overnight and on holidays. Employees will benefit and achieve a "good work-life balance" says the bank.

NTT Comm is providing the AI engine, which can engage in "human-like dialogue" so that it can understand customer inquiries and offer natural responses. If the bot cannot answer a question, it passes the customer on to a human.

KeywordsCALL CENTRES

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

RBS gives AI a helping hand with 'hybrid bots'

RBS gives AI a helping hand with 'hybrid bots'

04 May 2017  |  11211 views  |  0 comments | 23 tweets | 10 linkedin
Wells Fargo to pilot AI-based Messenger bot

Wells Fargo to pilot AI-based Messenger bot

19 April 2017  |  6318 views  |  0 comments | 12 tweets | 6 linkedin
OCBC Bank launches Emma, the mortgage chatbot

OCBC Bank launches Emma, the mortgage chatbot

05 April 2017  |  13186 views  |  0 comments | 12 tweets | 22 linkedin
Capital One unveils emoji-speaking SMS bot

Capital One unveils emoji-speaking SMS bot

10 March 2017  |  10164 views  |  0 comments | 12 tweets | 6 linkedin
Japanese banks invest in local bitcoin exchange

Japanese banks invest in local bitcoin exchange

14 February 2017  |  7868 views  |  0 comments | 5 tweets | 11 linkedin
Sumitomo Financial Group trials facial recognition tech

Sumitomo Financial Group trials facial recognition tech

14 December 2016  |  14096 views  |  0 comments | 12 tweets | 15 linkedin
Japanese bank hires robot suits to help staffers lift heavy cash

Japanese bank hires robot suits to help staffers lift heavy cash

08 May 2015  |  6021 views  |  0 comments | 16 tweets | 3 linkedin

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.vasco.comvisit www.niceactimize.comvisit www.innotribe.com

Top topics

Most viewed Most shared
HSBC partners Bud for open banking trialHSBC partners Bud for open banking trial
10081 views comments | 22 tweets | 26 linkedin
Mastercard to roll out blockchain APIMastercard to roll out blockchain API
9033 views comments | 17 tweets | 22 linkedin
satelliteGates Foundation backs Ripple collaboratio...
8963 views comments | 13 tweets | 10 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
8051 views comments | 9 tweets | 17 linkedin
Sibos 2017: API or the highwaySibos 2017: API or the highway
7736 views comments | 10 tweets | 22 linkedin

Featured job

Competitive base + commission + benefits
Denmark, Finland, Iceland, Norway or Sweden

Find your next job