15 December 2017
visit www.aciworldwide.com

Emirates NBD tests virtual assistant EVA

21 November 2016  |  5833 views  |  0 Man using computer tablet

Emirates NBD is to deploy an intelligent voice-based chatbot to answer calls to its customer services centre.

Emirates NBD Future Lab is currently piloting EVA’s voice capabilities via a select customer user group. The beta version includes chatbot capabilities via the bank’s Facebook messenger, and will soon to be extended to its mobile banking app. The pilot enables the user group to interact and receive assistance from EVA using natural or conversational English.

Pedro Cardoso, head of multichannel and CRM at Emirates NBD says: “We recognise that customers today need quicker access to service and EVA’s intelligent voice and text with natural language recognition capabilities will help us provide a level of engagement never seen before by the region’s banking customers.”

The bank is testing implementation of EVA as part of a AED 500million commitment to digital innovation and multichannel transformation to increase customer loyalty.

It joins a growing list of banks rolling out AI-based personal assistants to answer routing queries and interact with customers over the phone and via in-app conversations across popular messaging platforms.
KeywordsCALL CENTRES

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Mastercard builds chatbots for banks and merchants; teams with Fit Pay

Mastercard builds chatbots for banks and merchants; teams with Fit Pay

25 October 2016  |  13662 views  |  0 comments | 21 tweets | 20 linkedin
Bank of America to roll out AI chatbot

Bank of America to roll out AI chatbot

25 October 2016  |  11989 views  |  0 comments | 10 tweets | 25 linkedin
Thinking Capital launches AI-powered chatbot

Thinking Capital launches AI-powered chatbot

18 October 2016  |  9838 views  |  0 comments | 13 tweets | 9 linkedin
Emirates NBD and Icici demo blockchain application for trade finance

Emirates NBD and Icici demo blockchain application for trade finance

12 October 2016  |  8105 views  |  1 comments | 6 tweets | 15 linkedin
SEB AI agent Amelia to take a bow with customers

SEB AI agent Amelia to take a bow with customers

06 October 2016  |  7222 views  |  0 comments | 13 tweets | 12 linkedin
Emirates NBD launches future banking lab

Emirates NBD launches future banking lab

06 September 2016  |  6819 views  |  0 comments | 7 tweets | 5 linkedin
Emirates NBD preps digital bank for millennials

Emirates NBD preps digital bank for millennials

06 June 2016  |  7559 views  |  0 comments | 16 tweets | 9 linkedin
Absa to trial AI-driven chatbots to answer customer queries

Absa to trial AI-driven chatbots to answer customer queries

26 April 2016  |  9129 views  |  0 comments | 12 tweets | 10 linkedin
Emirates Islamic introduces Twitter banking

Emirates Islamic introduces Twitter banking

25 April 2016  |  7604 views  |  0 comments | 13 tweets | 23 linkedin
Emirates NBD launches global challenge for fintech startups

Emirates NBD launches global challenge for fintech startups

25 February 2016  |  10659 views  |  0 comments | 11 tweets | 9 linkedin

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.niceactimize.comvisit www.atos.netvisit www.aciworldwide.com

Top topics

Most viewed Most shared
satelliteRipple completes XRP Lockup
10000 views comments | 3 tweets | 2 linkedin
PSD2: Laying the regulatory foundation for a new age in paymentsPSD2: Laying the regulatory foundation for...
9425 views comments | 17 tweets | 36 linkedin
Brits flock to digital-only banksBrits flock to digital-only banks
7434 views 11 comments | 11 tweets | 15 linkedin
Banks and fintech startups join forces on blockchain-based supply chain pilotBanks and fintech startups join forces on...
6851 views comments | 19 tweets | 20 linkedin
hands typing furiouslyReshaping Customer Engagement & Da...
6249 views 0 | 4 tweets | 2 linkedin

Featured job

Competitive base, double ote, benefits
London, UK

Find your next job