24 May 2017
Visit www.capgemini.com/worldreports

Emirates NBD tests virtual assistant EVA

21 November 2016  |  5005 views  |  0 Man using computer tablet

Emirates NBD is to deploy an intelligent voice-based chatbot to answer calls to its customer services centre.

Emirates NBD Future Lab is currently piloting EVA’s voice capabilities via a select customer user group. The beta version includes chatbot capabilities via the bank’s Facebook messenger, and will soon to be extended to its mobile banking app. The pilot enables the user group to interact and receive assistance from EVA using natural or conversational English.

Pedro Cardoso, head of multichannel and CRM at Emirates NBD says: “We recognise that customers today need quicker access to service and EVA’s intelligent voice and text with natural language recognition capabilities will help us provide a level of engagement never seen before by the region’s banking customers.”

The bank is testing implementation of EVA as part of a AED 500million commitment to digital innovation and multichannel transformation to increase customer loyalty.

It joins a growing list of banks rolling out AI-based personal assistants to answer routing queries and interact with customers over the phone and via in-app conversations across popular messaging platforms.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Mastercard builds chatbots for banks and merchants; teams with Fit Pay

Mastercard builds chatbots for banks and merchants; teams with Fit Pay

25 October 2016  |  9544 views  |  0 comments | 21 tweets | 20 linkedin
Bank of America to roll out AI chatbot

Bank of America to roll out AI chatbot

25 October 2016  |  10408 views  |  0 comments | 10 tweets | 25 linkedin
Thinking Capital launches AI-powered chatbot

Thinking Capital launches AI-powered chatbot

18 October 2016  |  9055 views  |  0 comments | 13 tweets | 9 linkedin
Emirates NBD and Icici demo blockchain application for trade finance

Emirates NBD and Icici demo blockchain application for trade finance

12 October 2016  |  7018 views  |  1 comments | 6 tweets | 15 linkedin
SEB AI agent Amelia to take a bow with customers

SEB AI agent Amelia to take a bow with customers

06 October 2016  |  6092 views  |  0 comments | 13 tweets | 12 linkedin
Emirates NBD launches future banking lab

Emirates NBD launches future banking lab

06 September 2016  |  6054 views  |  0 comments | 7 tweets | 5 linkedin
Emirates NBD preps digital bank for millennials

Emirates NBD preps digital bank for millennials

06 June 2016  |  6823 views  |  0 comments | 16 tweets | 9 linkedin
Absa to trial AI-driven chatbots to answer customer queries

Absa to trial AI-driven chatbots to answer customer queries

26 April 2016  |  7301 views  |  0 comments | 12 tweets | 10 linkedin
Emirates Islamic introduces Twitter banking

Emirates Islamic introduces Twitter banking

25 April 2016  |  6964 views  |  0 comments | 13 tweets | 23 linkedin
Emirates NBD launches global challenge for fintech startups

Emirates NBD launches global challenge for fintech startups

25 February 2016  |  9415 views  |  0 comments | 11 tweets | 8 linkedin

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.response.ncr.comvisit www.events.sap.comvisit dh.com

Top topics

Most viewed Most shared
Google and PayPal partner for mobile shopping by fingerprintGoogle and PayPal partner for mobile shopp...
8891 views comments | 27 tweets | 28 linkedin
Time for data-driven banking to come of ageTime for data-driven banking to come of ag...
8866 views comments | 29 tweets | 35 linkedin
Banks must get on AI bandwagon now – new Finextra researchBanks must get on AI bandwagon now – new F...
8735 views comments | 22 tweets | 31 linkedin
Twins fool HSBC voice biometrics - BBCTwins fool HSBC voice biometrics - BBC
8661 views comments | 21 tweets | 24 linkedin
hands typing furiouslyOpen APIs - Leveraging Banking As a Servic...
6682 views 1 | 7 tweets | 9 linkedin

Featured job

Six Figure Base + Commission + Stock Options
London

Find your next job