Latest news headlines: Finextra Research

CommBank reverses plan to replace call centre staff with AI

Commonwealth Bank of Australia has rowed back its decision to cut 45 contact centre jobs after finding that the AI-powered "voice-bot" designed to reduce calls actually led to an increase in work for humans.

22 August 2025

/crypto

Crypto wallet MetaMask launches native stablecoin

Self-custodial crypto wallet MetaMask is launching its own native stablecoin, which will be issued by Stripe-owned Bridge.

21 August 2025

/crypto

Kraken acquires Capitalise.ai

Crypto exchange Kraken has acquired Capitalise.ai, an Israel-based supplier of no-code, natural-language trading and analytical tools.

21 August 2025

/ai

Grasshopper Bank adopts Narmi's MCP server for AI business insights

Digital business bank Grasshopper has moved into a private beta of Narmi's Model Context Protocol (MCP) server, laying the groundwork for client queries via Anthropic's AI assistant Claude.

21 August 2025

/crypto

Financial trade groups call on Basel Committee to rethink crypto exposure standards

A coalition of global finance trade associations has called on the Basel Committee on Banking Supervision (BCBS) to make changes to its "excessively conservative and overly punitive" upcoming Cryptoasset Exposures Standard.

21 August 2025

/retail

Fi Money's 'Magic Lens' gives users a true picture of their net worth

Indian money management firm Fi Money is giving users a comprehensive overview of their financial net worth by snapping photos of physical assets and providing an instant valuation.

21 August 2025

/wholesale

Fifth Third buys cash management outfit DTS Connex

US bank Fifth Third has moved to scale its cash management operations through the acquisition of DTS Connex. Terms were not disclosed.

20 August 2025

/payments

Japanese startup to issue first yen-denominated stablecoin

Japanese fintech company JPYC Inc. is to start issuing the country's first stablecoin as early as this autumn.

20 August 2025

/retail

Zopa marketing stunt invites consumers to bite into Biscuit

Zopa Bank is promoting its interest-earning current account Biscuit by parading a giant box of biscuits through London, encouraging people to check the value of their account.

20 August 2025

/people

United Fintech appoints Rupsa Mukherjee as head of M&A

United Fintech, an umbrella outfit dedicated to scooping up a stable of capital markets, wealth management and wholesale banking vendors, is preparing for a new wave of M&A activity with the appointment of Deutsche Bank's Rupsa Mukherjee as head of mergers and acquisitions.

20 August 2025