106 Results
Steve Morgan Banking Industry Market Lead at Pegasystems
ChatGPT, while getting much attention, is just the beginning of a new era of using a specific category of AI as a tool for organisations to improve their operations and provide better service to customers. Taking a look at the core of its capabilities, the banking sector is one of the industries that stands to benefit most from the emergence of th...
16 February 2023 /devops Artificial Intelligence and Financial Services
AI & ML Harnessed in Fight to Build up Customer Financial Resiliency Financial institutions are under intense pressure to look after their customers as economic uncertainty and recession hits people’s lives and livelihoods. What has happened already in the UK in 2022 suggests it may get uncomfortable for some in the industry who do not do enou...
06 January 2023 /predictions Trends in Financial Services
In this tough economic climate, there’s no doubting that customers are looking for ways to minimise expenses wherever possible against the rising costs of living. Banks have a key role to play in supporting consumers and especially those most vulnerable who are struggling to afford basics such as rent, energy and food. People don’t forget poor se...
23 November 2022 /payments Innovation in Financial Services
SIBOS is well and truly over. So, what did it mean for you? Sore feet from walking the conference floor and a sore head from so much talk and debate? My personal takeaways from the event start with how exciting it was to be enjoying a full-blooded event, meeting clients, media, and peers in the industry. Out of all of the chatter, some old and new...
08 November 2022 /payments /sibos Digital Banking
A big topic for this Sibos (and most past ones too) is how to stamp out financial crime without disrupting or degrading high quality service experiences for the vast majority of honest (and very important and valuable) customers. As it stands, financial crime is skyrocketing with banks facing more and more challenges to manage risks effectively. A...
06 October 2022 /sibos /crime Exposing Financial Crime
Six months ago preparing for SIBOS, the biggest elephant in the room for what’s keeping bankers up at night was probably sanctions. How Western governments have ratcheted up sanctions against Russians and Russian businesses will still be a big topic of SIBOS but another issue is waded into the debate, namely inflation. At last year’s SIBOS, inflat...
29 September 2022 /sibos /devops Innovation in Financial Services
In an age of constant innovation and ever-expanding possibilities for customer engagement, the banking sector is not alone in considering future talent development as a key business concern. Research released in April by the UK’s Financial Services Skills Commission (FSSC) found that 92% of its member firms had difficult-to-fill vacancies in 2022...
26 September 2022 /people /retail High performing teams
Any bank that wants to create applications, for everything from sending customers a newsletter to onboarding a new client, may think hard coding is the best thing to do or the only option they have. Let me give you three reasons they should think again. Coding is expensive and time-consuming Hard coding applications can take months of programmers’...
22 September 2022 /devops Innovation in Financial Services
It goes without saying that today’s consumers expect activities like making a payment or checking their bank balance to be as easy and fast as possible. But the ongoing cost of living crisis also means they have a clear need for their banks to make services as straightforward as possible to access. That means banks need to invest in the customer e...
14 September 2022 /payments /devops Innovation in Financial Services
In today's global economy, real time payments, complete transparency and risk management are the keys to a successful payments business. Over the last few years, there have been a number of initiatives and organisations that have strived to achieve a level of standardisation for payments messaging. The decision by major central banks and SWIFT to ...
08 September 2022 /payments /sibos SWIFT Matters
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