3829 Results from /retail
Paul Penrose Head of Research at Finextra
Wells Fargo's Guided by History blog has unearthed a great architectural curio from the early 1970s. To celebrate its centennial year in 1972, NorthWest National Bank created and staffed a space age 'Future Bank', which was intended to give customers a peek at banking in the 21st century. Future Bank tellers were dressed like extras from Star Tre...
03 July 2009 /retail Finance 2.0
That's the literal translation of CheBanca which offers an innovative take on the traditonal bank branch courtesy of Milan design studio Crea International. It's as sleek and cool as the Apple Store. Hat tip to Rob Findlay at the Bank Channel.
02 July 2009 /retail
Matt White North America editor at Finextra
Interesting, if not entirely surprising, snippet from the strategic innovations in payments systems panel discussion here at EBAday. Lee Fulmer, currently with IBM, revealed that in his previous life at Hbos he refused to bank with his employer. He didn't like the products offered and so banked with the rival HSBC. Understandably the panellists wh...
01 July 2009 /retail EBAday
Retired Member
70 percent of all transactions in Australia and 75 percent of payments between $11 and $25 are made with cash. Customers may use credit cards for reasons such as an interest free period and loyalty programs may influence a quarter of credit card transactions. Credit cards are used for around 10% of payments. Debit cards are more popular accounting ...
01 July 2009 /payments /retail Whatever...
I've seen plenty about Web 2.0 and people wondering how do banks get into social networking. From what I can see most of you have it back to front. It's not about using the new social media communications channels as just another means of bleating out your unwanted messages, or or to have you most passive and vetted staff chatting with customers. I...
29 June 2009 /payments /retail Innovation in Financial Services
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
The Swedish IT-association estimates that some 2 million Swedes are not part of the IT-based society. One million of these are said to be more or less IT-illiterate. That is well above 10% and not acceptable as so much of public and private services have moved to the net. As a step to mitigate the problem an education package has been created. Ann...
28 June 2009 /retail
I have noticed a few things lately. Corporations have an obsession with information. That's essential you might say. I'd agree that information is essential, but exactly what? It is important to make the right information the target of your obsession. This is where the problem begins - focusing on the wrong information and too much information. I o...
26 June 2009 /payments /retail Innovation in Financial Services
How many "silver bullets" have their been in the last 20 or so years? SaaS Virtualization Middleware Open Source Unix Client/server The list goes on and on, starting with Babbage's Difference Engine on up to Web 3.0. Whether you believe that cloud computing is simply the next evolution of distributed computing, or something new altogeth...
25 June 2009 /retail
One of the reasons I haven't been too excited by the latest gadgets to 'assist' the customers at our dinosaur banks is because quite frankly - the whole idea is just ridiculous and obsolete. From where I'm looking anyway. While most of you probably can't imagine a world without PINS, passwords, user-names, pockets full of gadgets and routines to re...
25 June 2009 /retail Innovation in Financial Services
Read Computer Sweden column by Joakim de Leeuw - innovation manager at SEB in Sweden. Reflections: Digital natives and digital immigrants are said to be virtually different races. As a rapidly growing proportion of customers and employees are born into the digital world it is important to understand the possibly even fundamental difference. How dif...
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