218 Results from 2020, /retail
Retired Member
What does the future holds for Claims Management Companies? The PPI mis-selling scandal saw the emergence of a new industry with the birth of Claims Management Companies (CMCs). Producing riches for CMC bosses, and employing 20,000 people at its height, the CMC industry was unique to the UK, perfectly placed to help consumers secure PPI compensati...
27 January 2020 /regulation /retail Financial Services Regulation
Although open banking has legislative origins - and is compulsory in some countries - it is also a major catalyst to bank transformation. In addition to the opportunity to generate new revenue streams, improve services and attract new customers, open banking challenges the traditional culture and closed mindset of banks. Historically, banking has ...
21 January 2020 /retail
Matthew Phillips Head of Banking, UK and Ireland at Diebold Nixdorf
The future of banking could be closer than we think. As the industry continues to build the bridges between the financial services of today and the financial services of tomorrow, the pockets of innovation coming to the fore are impressive. From AI powered credit applications[i] to ATMs offering loan applications within five years, outputs from re...
21 January 2020 /retail Innovation in Financial Services
The retail banking industry has undergone significant changes over the past few years, driven by technology advances and regulatory evolution, including the UK Open Banking rules as well as its European sibling, PSD2. These forces will continue to be significant in 2020 as retail banks ponder their future. Here are my predictions of what will matt...
16 January 2020 /retail Digital Banking Trends
Andrew Bud CEO at iProov
I think there are few more exciting sectors than biometrics and digital identity in 2020, and it's a privilege to be in the midst of it all. Many of the themes that we’ve talked about for years, from digital identity as a service to biometric onboarding, will finally make it onto the main stage this year. My top four predictions for 2020: 1. Digit...
16 January 2020 /regulation /retail Biometrics
Ambrish Parmar Digital Leader, Strategist, at Thought leader and Start-up Advisor
Time to read: Five minutes to gain a different perspective My family and I recently embarked upon a tour of the Indian sub-continent—a continent that I am reasonably familiar with through my back-packing days and business trips. Over 20 years on from my youthful adventures, and with over two decades of life-learning behind me, I set out upon a jou...
14 January 2020 /retail Banking Strategy, Digital and Transformation
Jalpa Shah Marketing Director at Tagit Pte Ltd
WeChat, Tencent’s super app has been adding 20 million users each quarter. Currently, it has over one billion monthly active users. Similarly, Kakao Bank, one of the first digital-only banks launched in South Korea, boasts of phenomenal growth from 300k subscribers just after its launch in 2017 to more than 10 million customers today in just two y...
09 January 2020 /retail
Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions
Banks are way ahead of Fintechs in terms of revenues, profits and customer numbers. To that extent, the "catch up" in the context of this post refers solely to User Experience of websites, mobile apps and any other kinds of software used by consumers of banks and fintechs (collectively "apps"). Before I dive deeply into the cen...
08 January 2020 /retail /startups
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