/retail
Sharing insights into the cross-border landscape and sentiments at Sibos 2025 in Frankfurt, Stanley Wachs, Head of Europe and Africa, Dandelion Payments described how, as customers continue to expect more from their cross-border payment experience, banks are having to rethink their operational processes. Wachs explains how he has seen a shift from traditional correspondent banking models with multiple intermediaries towards a focus on direct connectivity and more efficiency, leading them to partner with Fintechs and, by extension, regain some of their market share. Another key part of these collaborations, he says, is the ability to be optimised for mobile wallets, which still provide fundamental access to the financial ecosystem for many across the world.