24 October 2016


Mitch ArmstrongTelrock Systems - London

Call Centres are dead

19 October 2016  |  2474 views  |  1 comments | recommendations Recommends 1

Technology advances are quietly changing the face of the Collections industry and there are significant implications for organisations that don’t keep up with consumer demand and recognise the potential both financially and operationally. Customer Service as it stands is a frustrating business and rarely achieves positive results. Do you remember...

TagsCardsRetail banking
Howard BergGemalto UK - London

The road to the cashless society

10 October 2016  |  4283 views  |  2 comments | recommendations Recommends 0

It’s over forty years since Britain went through its last true payment revolution with the decimalisation of the country’s currency system. What was part of our day-to-day lives was gone over night and while we will not see the same dramatic shift, we are on the brink of the UK’s, and indeed, the world’s next payment revolution – contactless. The ...

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Christopher Jones
Christopher JonesPSE Consulting - London

Pressure for Chargebacks on Consumer Credit Transfers?

03 October 2016  |  3474 views  |  1 comments | recommendations Recommends 0

Last week the UK Consumer Association, Which, lodged a super complaint with the UK Financial Conduct Authority and the Payments Services Regulator over the lack of consumer redress for credit transfe...

Nishant Ranjan
Nishant RanjanRenovite - noida

The Payment Switch - A Complex Fabric of Business and Technology

30 September 2016  |  5638 views  |  1 comments | recommendations Recommends 0

Payment Switch is a complex fabric in which functionality and technicality are intricately woven to provide a solid platform to deliver ever increasing different type of payment services with high t

Dean Wallace
Dean WallaceTSYS - York

Saying NO to card payments loses customers. Obvious, you'd have thought

31 July 2016  |  6208 views  |  3 comments | recommendations Recommends 0

It's a lovely summer day in York, UK. Well not really, as it's the UK and in the North, but put that to one side. "Let's hire a boat and take the kids on the river" - what a great idea! Ok, ...

Neil Burton
Neil BurtonVerifone - London

Remind me, why do we need faster payments?

14 July 2016  |  5786 views  |  1 comments | recommendations Recommends 0

At an industry event last week, two colleagues and I were discussing the oft-stated requirement that the POS (Point-of-Sale) must be as frictionless, simple and unobtrusive as possible. It is sometime...

TagsCardsInnovationGroupPayments strategies 2015-2020-2030
Paul Underwood
Paul UnderwoodThames Card Technology - Essex

The quiet revolution of the loyalty key fob

13 July 2016  |  3078 views  |  0 comments | recommendations Recommends 0

Take a glance at your bunch of keys. In amongst ‘the usuals’ like the front door, the garage, the bike lock and the car keys, there’s fair chance that at least one plastic loyalty key fob has quietly ...

Christopher Jones
Christopher JonesPSE Consulting - London

Brexit: Possible Impacts on the UK Payments Market

24 June 2016  |  10624 views  |  1 comments | recommendations Recommends 1

Following Britain’s momentous decision to leave the European Union our thoughts must inevitably turn to the potential impact on UK consumer payments. In this blog we provide some early thoughts on how...

Tom Hay
Tom HayIcon Solutions Ltd - London

Beyond Babel: A New Blueprint for Global Instant Payments

22 June 2016  |  3654 views  |  0 comments | recommendations Recommends 0

Fragmentation has become a very real challenge for the industry as instant payment schemes are being implemented on a country by country basis, and each country is doing it differently. Like the Tower...

Mark Trevor
Mark TrevorVaultex - London

Social shoppers: why consumer attitudes to cash matter

14 June 2016  |  3722 views  |  0 comments | recommendations Recommends 0

"Predicting rain doesn't count. Building arks does." - Warren Buffett Cash has been around for over 3,000 years. It's part of any culture's identity. In fact, you can chart the rise and fal...

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