29 September 2016

Innovation in Financial Services

A Finextra Community Group

1,280Posts 5,457,252Views 1,624Comments

Latest blog posts

Alex KregerUX Design Agency - Riga

Three Banking User Experience Mistakes You Have To Avoid

23 hours ago  |  1790 views  |  0 comments | recommendations Recommends 0

I found 3 key findings in Capgemini and Efma annual Retail Banking Report 2016 about banking customer experience, which I want to share with you. 1. Banks are focused on older customers leaving Gen Y less satisfied Despite of overall positive customer experience growth (up to 50% in last 2 years in Central Europe and Eastern Europe) Gen Y is 20%...

TagsMobile & onlineRetail banking
Andy PeartArtificial Solutions - Newbury

Conversation - the traditional medium that will transform your digital business

28 September 2016  |  1499 views  |  0 comments | recommendations Recommends 0

Most banks have dabbled with natural language in some form. A simple virtual assistant on a website or a mobile app that allows basic voice commands, but these are just point solutions to specific problems that don’t explore the value of human/machine conversation to the wider business. In a recent article Banks, In Uncharted Territories, Francis...

TagsRetail bankingInnovation
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Vishwanath Thanalapatti
Vishwanath ThanalapattiRisk Management Professional - Toronto, Canada

SIBOS: The changing trend in technology adoption by banks

28 September 2016  |  2030 views  |  0 comments | recommendations Recommends 0

The current ongoing SIBOS is a milestone event showcasing disruptive and innovative technologies that the banks will have to embrace to stay competitive. The fintechs are the toast of the event. One c...

TagsSibosInnovation
Graham Seel
Graham SeelBankTech Consulting - Concord

Is Blockchain Really the Answer to Global Payments?

21 September 2016  |  5944 views  |  0 comments | recommendations Recommends 0

Ripple (amongst others) promises to disrupt correspondent banking by driving out delay, cost, complexity, and uncertainty. Will it deliver on this promise? Ripple has recently announced Series B fundi...

TagsBlockchainPayments
David Mann
David MannVarious - Los Angeles

Structuring for Financial Innovation

16 September 2016  |  6098 views  |  0 comments | recommendations Recommends 0

Structuring a business so it is capital and tax efficient sounds boring to most who aren’t accountants, but if you can pay your staff better and compete in the market more aggressively, it’s no longer...

TagsInnovationStart ups
James Blake
James BlakeHello Soda - Manchester

How advanced data analytics empowers banks to better service customers

14 September 2016  |  4364 views  |  0 comments | recommendations Recommends 0

A recent study by the Financial Conduct Authority (FCA) found that banks were turning away or closing the accounts of customers deemed to be high risk, which includes foreign nationals and students. I...

TagsMobile & onlineFinancial inclusion
Alex Kreger
Alex KregerUX Design Agency - Riga

Will Technology Force Banks to Cut Millions of Jobs in The Next Decade?

12 September 2016  |  4511 views  |  0 comments | recommendations Recommends 0

Many job titles have disappeared throughout history, and the reason for that is technology. The idea behind technology was to make human life much easier and more convenient, e.g., calculating incredi...

TagsMobile & onlineInnovation
Bo Harald
Bo HaraldZEF and Real Time Economy Program - Helsinki region

Half planned is well done

08 September 2016  |  4543 views  |  0 comments | recommendations Recommends 0

I continue to come across digitalisation projects where there is too much emphasis on planning - leading to slow progress and lack of flexibility once started. Sometimes people refer to the wisdom fro...

TagsMobile & onlineInnovation
Richard Carter
Richard CarterNostrum Group - Harrogate

The winner from PSD2 will be the consumer, but what about banks and lenders?

04 September 2016  |  7096 views  |  1 comments | recommendations Recommends 1

The recent Competition and Markets Authority (CMA) report on the state of the UK banking market had a number of things to say about future direction, though perhaps the most important was the endor

TagsPaymentsRetail banking
Alex Kreger
Alex KregerUX Design Agency - Riga

Is it true that traditional banks are engaged in self-deception?

29 August 2016  |  5221 views  |  6 comments | recommendations Recommends 0

We are constantly discuss that financial design should be clear, simple and helpful in solving user issues. Traditional banks agree, but they wonder why we have to constantly repeat what appears to be...

TagsMobile & onlineInnovation
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Founded by Elton Cane
Date 12 Nov 2007
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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
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Richard Carter
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