Gary Wright see
https://www.finextra.com/blogs/fullblog.aspx?blogid=2447 sat and listened to a presentation that I made on Tuesday and wrote up a piece on his blog, due to reasons far beyond our understanding (technical issue we suspect) I have been unable to post my
reply to a very extensive comments on to his blog site, so I apologise for this unconventional approach to blogging but if you click on the link above you will be able to follow the thread. My comments below relate to the comments by Stephen Wilson who was
questioning and highlighting some of the challenges that are likely to experience if you don’t have $10M budget and R+D team which fortunately we have had available with our company. I also guess that the unconventional use of the blog system to post this
reply also clearly demonstrates that all technology is of course going to improveJ
So to follow on from the introduction above read on, or if you want you can just read this for a bit of background into what we have been doing with voice signatures and Voicepay.
Stephens’s comments are very interesting and to be clear as I said at the meeting no biometric system, including DNA and fingerprints have been tested on everyone, but the probability is that they are unique. All biometric systems have their own individual
challenges as well, and for those who heard me talking on Tuesday morning and didn't on Tuesday night laryngitis is a serious software bug for voice biometric systems!
We have developed a highly complex system and have gone through all the challenges of false accept and false reject to get to a system that will give us a 99.6% FTA (first time authorisation). Our platform uses what we call a "voice signature" which is a
complex device that uses voice biometrics as part of its overall score to then approve or decline a transaction. We probably, like Stephen, have gone through discussions with various " voice biometric software vendors" who as opposed to delivering a system
that works, attempt to pass the buck onto the customer to set FAR's and EER's and FRR, and any other acronym that their marketing department happens to have invented at the time, to try and make their software sound more complex. Our biometric verification
core, which is developed on the Nuance platform who we have a very close development and working relationship and this platform is working 24x7x365 within 300 organisations, today. Some of the issues that Stephen raises are also the reasons behind why last
year, Voice Commerce Group, started to establish a framework for global interoperability on voice signatures within financial services, and why we are members of PCI.
In 2001 whilst CEO at WorldPay I convinced my Board that we should guarantee Internet payments, which we did, and this protection is still in place today. Today with Voicepay and our voice signature system we are again using our own systems for our own payment
processing services and we guarantee our transactions against repudiation. Over the next few years no doubt we will create improvements and refinements to our systems, and also why we have 2 R+D teams working 6 days a week on our future technologies.
Sometimes if you don’t do, you can’t learn, and every day we learn. By having the advantage of our own global customer base from which to draw experience, and from the fact that we know the solution works, we trust it and the fact that we underwrite it financially
gives us a lead, and if we find from that real experience that some changes are required, we will be the first make them.