Blog article
See all stories »

C'mon UBER, You can still lead by Example

Even though UBER being banned from London is old news (from 3 months ago), this is still quite relevant nowadays

https://www.bbc.com/news/business-50544283

 

The reason as stated in new articles was that UBER had some fake drivers (either holding invalid licenses or not insured) going through verification process successfully. The fact that fraud is happening when people successfully go through a verification process with invalid documents hurts many businesses like UBER.

I’m particularly not very fond of excessive regulatory impositions in many industries as this can curtail innovation but in cases like the one with UBER, hats off to London authorities to be on top of this issue instantly. I don’t even want to know how many fake drivers do exist in many other countries and cities (especially where enforcement is poor) and I urge local authorities in countries and cities to be on top of it as it is a matter of passenger safety.

 

 Since I read the news, I started looking into their driver onboarding process and it is hard to say if they have an in-house solution for their drivers’ verification or if they are using some external provider. But that is not as important. Going through the onboarding process, especially when even static pictures of driver licenses from device are accepted (we all know this is not difficult to fake), I ask myself how bullet-proof their onboarding process is when it comes to fraud prevention. After the success of UBER during this decade, many ride sharing / hailing companies and apps have mushroomed all over the world and there is stiff competition in the market to not only acquire passengers but also drivers. In the race for being the number 1 in the market, I won’t be surprised if the funnel for new drivers is a bit more open and relaxed than it should be. This thought on its own is quite scary, especially when I think about all the crimes, such as robbery, rape attempts, and many others we have read on the news and by no means this can be taken lightly.

 

 As an early innovator, UBER has led the way in ride sharing market and still a global leader in this space. It is always great to see many other companies coming up with different twists in their services as ultimately it helps average consumer. Given this leadership position UBER holds, they play an important part in setting the model on how things should be moving forward, especially when it comes to ensuring passenger safely and eliminating driver onboarding frauds. Technology is the only way to solve this problem at scale. By Reviewing the driver onboarding process (as well as ongoing random checks) to ensure that best in class anti spoof and anti-fraud systems are used is the way to go. Many companies out there have built state of the art technologies that companies like Uber can benefit from. I suspect UBER has already taken some steps forward since then, but end goal is far from over. Ride sharing, and mobility companies need to make it their biggest priority by adopting such technologies and working with experts and guarantee that everyone will safely get to their destination.

 

In the end what matters is consumers get best of service and they feel safe no matter what service they chose to use.

 

 

 

3738

Comments: (3)

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 12 February, 2020, 15:051 like 1 like

Banning Uber reminds me of an old saying about smoking: "It's easy to quit smoking. I've done it so many times".

I first heard that Uber was banned in London a year or two. Then I heard Uber would continue to operate in London until some appeal. Everything went quiet until 3 months ago when we once again heard that Uber is banned in London. I just fired up my Uber app. I'm still able to see rides from my home to office in London.

Uber can get banned but it's another thing for Uber to go off the roads! Uber seems to be a law unto itself. I seriously doubt if the company will be too bothered about mundane matters like legalities of driver onboarding even for itself, let alone lead by example for the rideshare industry.

Vikas Seth
Vikas Seth - IDnow Gmbh - Germany 13 February, 2020, 05:59Be the first to give this comment the thumbs up 0 likes

hi Kentharaman: This will be sad news if indeed they don't follow law but I am optimist and have high expectations from companies like UBER to do the right things.

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune 13 February, 2020, 13:56Be the first to give this comment the thumbs up 0 likes

Of course, UBER will do the right thing, just that it will be right by itself, its shareholders and its promoters. It's well known that Uber has leveraged regulatory gaps wherever possible. HBR goes a step further and alleges the company with "mounting scandals" and exhorts regulators to shut it down. Uber is optimistic that it will continue to get away with its footloose, fancyfree approach towards regs. So far it has succeeded, and its approach to London ban is yet another exhibit. 

Against that backdrop, good luck with your optimism.

Vikas Seth

Vikas Seth

Chief Product Officer

IDnow Gmbh

Member since

23 Mar 2019

Location

Germany

Blog posts

4

Comments

1

This post is from a series of posts in the group:

Biometrics

Biometrics are the new weapons of war against online fraud and supporting financial services with biometric authentication and their KYC (Know Your Customer) procedures. ​ There are many different areas where biometrics are being deployed. For example in digital identity; an alternative to user names and passwords; protecting against ID theft; account takeovers and multiple accounts. ​ Mobile biometric authentication is helping to verify new and returning customers at the point of log-ins, payments and digital on-boarding.


See all