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253 Results from "Westpac"

/retail

Westpac rolls out customer complaint resolution system

Australian bank Westpac has enlisted IBM to help build a complaint resolution platform that is now being rolled out to more than 15,000 customer-facing employees.

/payments

Westpac sells stake in BNPL firm Zip for $337 million

Westpac has sold its stake in Australian buy now, pay later firm Zip just days after entering into a relationship with POS financing rival Afterpay.

/retail

Afterpay becomes first fintech to join Westpac's banking-as-a-service platform

Westpac has introduced local buy now, pay later player AfterPay as the first third party fintech to operate on its new banking-as-a-service platform.

/crime

Westpac hit with record fine for AML breaches

Australian bank Westpac has become the latest institution to fall foul of anti-money laundering rules after it was slapped with a record fine of A$1.3bn ($0.9bn) by the Australian regulator.

/payments

Oz lenders ready to roll out bank guarantee blockchain platform to general public

ANZ, Commonwealth Bank of Australia, Westpac, IBM and Scentre Group are to formally launch a blockchain-based platform that reduces the time to issue a bank guarantee from one month to one day.

/security

Westpac to send branch staff real-time scam alerts

Westpac is implementing new scam-detection technology across its branch network to protect against a spike in fraudulent transactions since the start of the Covid-19 pandemic.

/retail

Citing Covid-19, Westpac brings 1000 call centre jobs back to Australia

Westpac is moving 1000 overseas call centre jobs back to Australia after admitting that it has failed to keep up with a surge in demand during the Covid-19 pandemic.

/people

Westpac hires new IT head

Australian bank Westpac has appointed former ANZ technology chief Scott Collary to lead the consolidation of its technology and operations division.

/cloud

Westpac upgrades branch bandwidth with SD-WAN roll out

Westpac is rolling out fibre optic network technology across all of its branches in an initiative to boost download speeds for customers and improve video-conferencing connectivity.

/retail

The WFH hub is here to stay - Westpac

Even as it begins to gradually bring employees back to offices, Westpac says that the Covid-19 pandemic will lead to a long-term shift to working from home.

/crime

Westpac worries deepen on child abuse allegations

Westpac is facing further allegations about child abuse links relating to the anti-money laundering scandal that rocked the Australian bank late last year.

/regulation

Westpac blames technology and human error for AML failure

Australian bank Westpac has blamed the failure of its anti money laundering (AML) processes on a mixture of technology and human error rather than any intentional wrongdoing, according to a report commissioned by the bank's former chairman Lindsay Maxsted.