Judy Bloch VP, Industry Executive Advisor, Financial Services at Medallia
With increased market competition and the rise of challenger banks, traditional financial institutions must differentiate themselves by keeping, or even out-pacing, consumer demand and ever-evolving expectations. Medallia research suggests that convenience, consistency and personalisation are key to sustained customer retention, with companies th...
01 May 2025 Customer Service 2015-2019-2025
Igor Kostyuchenok SVP of Engineering at Mbanq
The world of banking is at the verge of big changes that most incumbents are desperately trying to ignore. They see the change coming, they realize that their inactivity will cost them their existense but they are choosing to play dead. It's easier to cut the jobs and walk out with the bonuses then to start acting to still be relevant in 5-10 year...
01 May 2025 /retail /predictions Banking Strategy, Digital and Transformation
Steve Morgan Banking Industry Market Lead at Pegasystems
Customer demands, technology automation and artificial intelligence (AI) have all been driving forces behind innovation in financial services, and now with the greater emergence of generative AI (GenAI), it has taken this evolution to another level. In many markets, up to three quarters (75 percent) of banks are already using AI, and a further 10...
01 May 2025
Roy Prayikulam SVP Risk & Fraud Division at INFORM GmbH
The globalization of the financial world has not only brought markets closer together but also created new opportunities for criminals. Cross-border fraud is rapidly evolving into the greatest threat to the integrity of the global financial system. According to the INTERPOL Global Financial Fraud Assessment (March 2024), fraud has reached epidemi...
30 April 2025 /ai /crime Artificial Intelligence and Financial Services
Serhii Bondarenko Artificial Intelegence at Tickeron
The SPDR S&P 500 ETF Trust (SPY), a cornerstone of modern investing, mirrors the performance of the S&P 500 index, offering investors exposure to the largest U.S. companies. Since its inception in 1993, SPY has navigated a complex landscape of economic booms, crises, and technological advancements. This article, written from the perspectiv...
30 April 2025 /ai /markets Artificial Intelligence
Paula Hunter Executive Director at Mojaloop Foundation
The Common Market for Eastern and Southern Africa (COMESA) is taking a significant step toward regional financial integration and economic empowerment by deploying an open source, inclusive instant payment system (IIPS) as the backbone of its new regional payments system. Led by the COMESA Clearing House (CCH), this initiative marks a bold move to...
30 April 2025 /payments /inclusion
Carlo R.W. De Meijer Owner and Economist at MIFSA
Recently a growing number of blogs and articles have been published focussing on the increased adoption of blockchain technology and cryptocurrencies in Africa especially in Sub Saharan Africa. According to these reports Africa is the fastest-growing cryptocurrency market among developing economies This is driven by crypto friendly regulation in a...
30 April 2025 /crypto Blockchain Observations
Radi El Haj CEO at RS2
In payments technology, companies have traditionally faced three choices: build a new system internally, buy an off-the-shelf solution, or partner with a technology provider. Each approach has clear pros and cons. Building requires significant in-house technical expertise, which many organizations may not prioritize developing. Buying is increasing...
30 April 2025
Naina Rajgopalan Content Head at Freo
Sending money abroad from the United Kingdom may be necessary in a variety of situations: providing financial support to family and friends, paying for services, or replenishing an account in another country. There are several ways to make such international transactions, each with its own features, benefits, and specific limitations. Let’s explor...
30 April 2025 /payments /markets
Ruchi Rathor Founder at Payomatix Technologies
"Technology changes, but the need for seamless transactions remains timeless." In today’s digitally driven economy, fast and secure payment capabilities have become a baseline expectation rather than a competitive advantage. Over the years, payment gateways have evolved significantly—from rudimentary checkout mechanisms to intelligent, f...
30 April 2025 /payments Fintech
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