Bio
Judy is an innovative Customer Experience leader with a passion for process improvement, driving change, and creating connected omni-channel experiences. She has held various CX leadership roles in both B2B and B2C programs, delivering industry-recognized, quantifiable results. Her expertise spans digital, contact centre, and omni-channel experience programmes.
Judy's passion for Customer Experience Management stems from her early career focus on Six Sigma and Operational Excellence. With a realisation - and data driven evidence - that aligning improvement efforts with customer needs creates win-win situations for brands, she has been a strong customer advocate ever since.