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Roenen Ben-Ami

Examining the Financial Impact of Chargebacks on Merchants

For businesses, particularly in eCommerce, aiming for operational resilience and financial health, understanding the full scope of financial implications associated with chargebacks is growing in impo...

04 Jul 2023
Roenen Ben-Ami

My take on Stripe's Phocuswright 2023 Panel: Can Slow EU Checkout Processes Ever Improve?

Something has to be done to reduce the gargantuan amount of time it takes European consumers on average to get through checkout on an eCommerce website. That was our main takeaway from the PhocusWrigh...

29 Jun 2023
The future of Payments in Europe
Roenen Ben-Ami

Delivering Stronger Transaction Experiences through Payments and Customer Team Collaboration

As businesses increasingly rely on digital payment systems to drive their transactions, building better customer experiences has become a top priority. One of the most effective ways to achieve this i...

21 Jun 2023
Customer Service 2015-2019-2025
Roenen Ben-Ami

Exploring strategies for turning unhappy customers into repeat buyers

I am constantly exploring strategies to mitigate risk and ensure the growth and stability of our business and partners. One area that always demands attention has to be customer satisfaction. Satisfie...

16 Jun 2023
Customer Service 2015-2019-2025
Roenen Ben-Ami

How healthy customer relationships improve bottom-line figures

Running a business is never just about delivering a product people want. While fulfilling needs is important for a business to survive, building positive customer relationships is necessary for an ent...

06 Jun 2023
Roenen Ben-Ami

How your customer service team can drive revenue without selling

In today's fast-paced world where consumer behavior continues to become more complex, customer service teams are often underutilized, specifically with their potential to help retain revenue that has ...

25 May 2023
Customer Service 2015-2019-2025

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