106 Results
Steve Morgan Banking Industry Market Lead at Pegasystems
In the past year, we’ve seen technology play a huge part in shaping the banking industry landscape, from emerging fintechs to new solutions facilitated by Open Banking to the latest AI tools. With such progression happening throughout the sector, we are sure to see more disruptive trends emerge in the new year. So, what can we expect? Challengers ...
02 December 2019 /retail Trends in Financial Services
For commercial banks, a nagging issue is how to improve cross border payments. Compared to domestic payments they are more expensive, cumbersome and take longer to carry out. But despite banking technology coming on leaps and bounds, why do they remain such a costly headache? The root cause is down to the disparities between financial regulation a...
15 November 2019 /payments Transaction Banking
In retail banking, a bank only has one customer (or two) per account. In the corporate scenario however, there are so many more stakeholders for each account which makes service excellence far more complex. When customers are international, achieving excellent client service also comes with geographical challenges such as different currencies, lan...
30 October 2019 /ai Customer Service 2015-2019-2025
A businesses strategic success is often underpinned by the services and reliability of the bank that serves their organisation. Until now, traditional banks have continued to lead the way. In fact, a survey recently conducted by Pega on 340 businesses that use credit and lending services reported that traditional banks would be the first choice f...
28 October 2019 Trends in Financial Services
This year, we were lucky enough to have Sibos hosted in London. But, with all of the biggest names in banking and finance under one roof last week jostling for ‘air time’, what were the cut through messages and ideas that really hit home? Here are my five main takeaways I think are really set to make an impact on the future of finance. Rationalisa...
02 October 2019 /sibos Banking Strategy, Digital and Transformation
When Open Banking and the open APIs it allows came on the scene, it presented a huge opportunity for financial institutions to broaden the type of services on offer their customers. As a result, a primary way banks are choosing to diversify their offering is by partnering with third parties who have products relevant to their customers. But do the...
19 September 2019 /sibos Open Banking
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