146 Results from 2011, /retail
Retired Member
Standards lead to best practices; standardization makes life simpler. Information Systems Audit and Control Association (ISACA), has pioneered and promoted standards and guidelines in the area of audit and controls for IT professionals. The white paper ’Leveraging XBRL for value in organizations’ (http://www.isaca.org/Knowledge-Center/Research/Re
30 June 2011 /retail XBRL Discussion Group
Duncan Ash Director of FS Market Development EMEA at Qliktech
The Independent Commission on Banking's (ICB) plans to ring fence the UK retail operations of universal banks to protect business lending and depositors assets have been highly publicised in recent weeks. However, one problem with this proposal is that, with the notable exception of HSBC, no UK universal bank has enough retail deposits to cover re...
30 June 2011 /retail
Paul Penrose Head of Research at Finextra
In one of the more witless examples of PR buffoonery ever witnessed at Finextra Towers (and that's saying something), Visa and ANZ have been moved to quell reports that their recent trial of Device Fidelity's MicroSD-based m-payments technology was anything other than a spectacular success. Bearing the headline 'ANZ-Visa mobile phone payment pilo...
During my previous trip to Hong Kong I spoke of the enthusiasm for mobile financial services in that part of the world and this, in my mind, has been reaffirmed while at the GSMA Mobile Money Summit in Singapore this week. The conference has been packed full of examples of truly innovative and impressive forays into mobile banking and payments. In...
30 June 2011 /retail Online Banking
Alex Noble Account Director at McAfee
I was amazed by the report that Wells Fargo has ended up paying $16m for failing to provide phone services for deaf customers. Part of the amazement is that in the UK phone services for hearing impaired customers are well established and well used by large companies. In the UK, nearly all banks offer a textphone service and there are well establi
27 June 2011 /retail Innovation in Financial Services
The bankers across the globe have different perceptions and definition for customer service. When I talk to them, customer centricity is their primary focus to enhance loyalty. Is the metric for customer centricity based on tangibles such as products designed with customer in mind or on intangibles like customer service? All agree that intangibles...
21 June 2011 /retail Transaction Banking
Gareth Jones Field Operations Director at Ubiquiem
PFM tools started out, you'll recall, as software packages like Intuit Quicken or Microsoft Money, but the latest buzz is around either bank-branded services or bank independent sites such as mint.com. Back in the day, Microsoft Money was shipped on pretty much every Windows machine. Interestingly, one or two people actually used it. But not man...
20 June 2011 /retail
The internet and internet based technologies have revolutionized the way how people interact with their environment. E-commerce is growing, social networks are immensely popular, and 'cloud services' get mainstream consumer interest. New start-ups leveraging internet technologies are raising tremendous amounts of venture capital. How do banks adap...
20 June 2011 /retail Finance 2.0
Banks have woken up to the fact that cross-channel banking is a key ingredient to drive sales and increase loyalty. Cross channel banking goes beyond multi-channel banking. It’s not just providing multiple channels to customers; it requires lockstep coordination of channels so customers can move seamlessly between them with consistent service and ...
15 June 2011 /retail
This proves beyond doubt that social media has come to stay. In this digital world, one sees virtual groups, meeting in virtual locales. Marketing, in this virtual market place is inexpensive and proving to be effective. In the days of yore (beyond last year) in real locales, real groups one saw huge bill boards in rush places and the response was...
08 June 2011 /retail Innovation in Financial Services
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