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A new compliance challenge or a hidden opportunity? UK senior bank employees at risk of jail sentences for banking negligence and failures dominated the headlines out of the Report of the Parliamentar...
Many companies, not just within the financial sector, have been looking recently to sell off anonymised data about its customers. Putting aside consumer concerns over privacy, are those organizations ...
Jeff Bezos, CEO of Amazon, once said: “If you build a great experience, customers tell each other about that. Word of mouth is very powerful”. This is no different in the banking world and a key part ...
Much has been said of the benefits of open standards in banking IT. The introduction of open standards will reduce IT costs and improve banks’ flexibility to develop new and innovative products, which...
Apologies for the headline. NatWest Bank caused a minor ripple through social media today - no, not another network fail - they cracked a joke, on Twitter no less. See below... Not sure if the NatWest...
The financial services industry has a vast reservoir of data on their customers, but is in the infancy stage of utilizing this data for financial or competitive gain. In a study published by the IBM I...
With an increasing need for banks to increase revenues and decrease costs, optimizing every marketing contact has never been more important. In addition to leveraging multiple channels to generate a s...
Retail bank branch closure is a growing trend in several countries as a cost cutting method. The thinking behind this is logical: branch banking is expensive so it makes sense to drive customers to ch...
The production of a major brand’s gift card scheme can present numerous challenges for Retail Managers, but it doesn’t have to be this way... In my opinion, gift card managers for major UK brands don’...
At this year’s MobeyDay event in Barcelona we got a little sand, a lot of sun and a whole lot more social media. Even though discussions were had over a wide range of mobile banking topics, it still f...
Understanding customers is the foundation to a sustainable competitive advantage in banking. Therefore, financial marketers can no longer wait to embrace the power of advanced analytics to gain insigh...
Nationwide Building Society did well to respond so quickly to last week’s social media campaign. The story and the whole news cycle highlights a new set of risks & challenges for CRM. What makes i...