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One of my pet hates with most mobile banking projects is how security is treated as an adjunct rather than a key scope item. Any product or marketing manager worth their salt knows the number one rea...
It’s getting worse. The latest edition of a global consulting and advisory firm’s annual consumer banking survey showed that customers were significantly more likely to switch banks (12% versus 7% in ...
In this exclusive interview about his new book, Bank 3.0, Brett King discusses how change occurring in the banking industry is inevitable, speeding up and disruptive. From the mobile wallet wars to th...
Looking at the recent news stories or even just a quick glance at Finextra, a reader would have no doubt that change is coming to branch banking. What would be perhaps open to debate is the level of ...
Customer data remains one of the biggest sources of customer complaints and issues for retail banks and insurers, despite the regulatory requirements of programmes like Know Your Customer (KYC) and So...
It is the age of 'personalized customer experiences'. Businesses all over the world are trying hard to custom-create customer experience, and banks are no different. Yes, there is immense effort put ...
The FSA’s plans to tighten customer complaint procedures for retail banks have been in the offing for a long time, and are certainly welcomed by the industry. Within such a competitive industry, these...
Date Posted: 20 Oct 2017 Job Reference: G3RR-7TT Company: Nerdom Retail Bank Position Title: Chief Executive Officer Reports to: Board of Directors Reporting to this position: Chief Experience Office...
There’s a long held premise that branches are great channels for advice, that this is the one differentiation that bank branches provide that the Internets could never compete with. There are three pr...
It is no surprise to hear card fraud continues to rise in every country around the globe, according to the survey published by ACI. With the never-ending fraudulent assault on your customers, how do y...
Some industry commentators have been predicting the death of banking is near. With disintermediation ripe and new entrants springing up everywhere, one thing is for sure, banking will never be the sam...
The popularity of Daily Deals sites has exploded in recent years with a plethora of providers vying for the attention of an increasingly price-sensitive consumer base. However, while Daily Deals are a...