Join the Community

23,511
Expert opinions
41,364
Total members
355
New members (last 30 days)
190
New opinions (last 30 days)
29,142
Total comments

Latest expert opinions

clear
clear

3784 Results from /retail

Alex Noble

Alex Noble Account Director at McAfee

Is video finally here for bank branch and contact centres?

For as long as I have worked in financial services IT (and some time before), video has been trumpeted as the "next big thing" for retail financial services but has not taken off as predicted. Yet I wonder if this solution that Bank of Moscow has rolled out and the news week before of Bank of America is piloting video for wealth managem...

/retail

Andy Hunter

Andy Hunter CEO at Perficiam Ltd

The innovative world of UK payments

UK politicians often accuse the banks of failure to innovate in payments. The UK Payments Council was at least partly created and empowered to change this position but has so far failed to make its presence felt. So what's gone wrong? Firstly, the basic premise is deeply flawed. The UK payments industry is very innovative. Over the last twenty y

/payments /retail Innovation in Financial Services

Retired Member

Retired Member 

Freedom to bank via mobile?

I remember when I first became involved in online banking we had to ensure the site was optimised for very low bandwidth connections. One of my very earliest deployments the bank actually went live with their online banking service connected to the web with nothing more than a 56k modem - so the optimisation had to work both ways. Today, for the

/retail Innovation in Financial Services

Retired Member

Retired Member 

Banks could transfer Isas in two days....

ISA issues certainly continue to be a hot potato right now, this week has seen extensive press coverage about a Which? ISA survey in which they assessed the knowledge of the bank ‘financial advisers’ on the rules surrounding cash ISAs. Ok, it was a small survey sample of 104, but worryingly only three out of the 104 bank advisers questioned were...

/retail

Brett King

Brett King CEO & Founder at Moven

Building Digital Relationships equals Service

Everyday we’re making choices in the digital and physical worlds between one brand and another. Sometimes we choose a brand because they provide us with great service, but sometimes it’s simply because they provide adequate service and there isn’t really a better option. Mostly the choice of the interaction isn’t about great service at all; it’s a...

/retail Innovation in Financial Services

Barry Kislingbury

Barry Kislingbury Lead Solutions Consultant at ACI Worldwide

From Tax returns to SEPA - Governments should lead the way

It’s funny where your inspiration comes from. I had to do my annual tax return recently, which amazingly resulted in a small refund. What surprised me though (or maybe it shouldn’t) is that Her Majesty’s Revenue and Customs (HMRC) then went to all the trouble of sending me a cheque in the post. Why does this amaze me? Well, it was the UK Gove

/payments /retail Payments strategies 2015-2020-2030

Retired Member

Retired Member 

The ISA season is early this year

“…in this world nothing can be said to be certain, except death and taxes.” Said Benjamin Franklin in 1789. Still true of course but in a different measure now with increasing life expectancy on one side and a hugely increasing government tax burden on the other. And, of course, where there is tax there is tax sheltering and so we are once again a...

/retail

Elizabeth Lumley

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

Social Media and ROI? - Yep, we've got a story

First Direct invited me to moderate a roundtable looking at social media in financial services in conjunction with Social Media Week (last week). (I had planned to do a blog on this sooner - but despite a flu jab a few months ago - I came down with the most horrendous flu/cold last week - so blog posting were sparse) The discussion included speake...

/retail Social Banks

Retired Member

Retired Member 

Banking the Other Half

According to estimates: • 2.5 billion people have no access to financial services. • The number of mobile connections worldwide stands at over 5 billion. • Usage of mobile banking will double in less than 3 years to touch 400 million. These facts tell the story of a new banking, which is intent on spreading financial inclusion through the use of lo...

/sibos /retail Innovation in Financial Services

Elizabeth Lumley

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

A shout out to all the FinTech goddesses out there

Someone batted around a sad, but not that surprising, statistic about our Finextra Community demographics yesterday. It's seems that a whopping 16% of our readership are women. Way-Hey! OK, so we cover the financial services industry and the technology industry - the two alpha males of the alpha-male dominated industries. But, come'on 16%? Can't w...

/retail /wholesale Social Banks

Now Hiring