3787 Results from /retail
Brett King CEO & Founder at Moven
South-by-Southwest's Interactive sessions in Austin, TX are a major creative and customer-focused experience. The amount of networking that is taking place, the amount of active innovation and discussion on taking it to the next level is awesome and mind blowing. There's only one thing... If there was a game on at SXSW to find 20 bankers (not geek...
13 March 2011 /retail Innovation in Financial Services
Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted
I just got off the phone with Mark Jones, the financial communities editor for Reuters, about being our keynote speaker at Social Media Days - London. (He's sending me some bullet points for the keynote, so we'll be sure to get him up on the agenda as soon as that's in) It has been non-stop here at Finextra HQ and we have almost closed the speaking...
10 March 2011 /retail /wholesale Social Banks
In my recent book I posited that I wasn't against branches and that rather than advocating the wholesale closure or departure from branch networks, that I was interested in seeing branch focus/form adapt. The reality is though, the more and more I look at what is wrong with the whole retail banking business in respect to imperative for innovation ...
08 March 2011 /retail Innovation in Financial Services
Alex Noble Account Director at McAfee
For as long as I have worked in financial services IT (and some time before), video has been trumpeted as the "next big thing" for retail financial services but has not taken off as predicted. Yet I wonder if this solution that Bank of Moscow has rolled out and the news week before of Bank of America is piloting video for wealth managem...
08 March 2011 /retail
Andy Hunter CEO at Perficiam Ltd
UK politicians often accuse the banks of failure to innovate in payments. The UK Payments Council was at least partly created and empowered to change this position but has so far failed to make its presence felt. So what's gone wrong? Firstly, the basic premise is deeply flawed. The UK payments industry is very innovative. Over the last twenty y
01 March 2011 /payments /retail Innovation in Financial Services
Retired Member
I remember when I first became involved in online banking we had to ensure the site was optimised for very low bandwidth connections. One of my very earliest deployments the bank actually went live with their online banking service connected to the web with nothing more than a 56k modem - so the optimisation had to work both ways. Today, for the
25 February 2011 /retail Innovation in Financial Services
ISA issues certainly continue to be a hot potato right now, this week has seen extensive press coverage about a Which? ISA survey in which they assessed the knowledge of the bank ‘financial advisers’ on the rules surrounding cash ISAs. Ok, it was a small survey sample of 104, but worryingly only three out of the 104 bank advisers questioned were...
24 February 2011 /retail
Everyday we’re making choices in the digital and physical worlds between one brand and another. Sometimes we choose a brand because they provide us with great service, but sometimes it’s simply because they provide adequate service and there isn’t really a better option. Mostly the choice of the interaction isn’t about great service at all; it’s a...
21 February 2011 /retail Innovation in Financial Services
Barry Kislingbury Lead Solutions Consultant at ACI Worldwide
It’s funny where your inspiration comes from. I had to do my annual tax return recently, which amazingly resulted in a small refund. What surprised me though (or maybe it shouldn’t) is that Her Majesty’s Revenue and Customs (HMRC) then went to all the trouble of sending me a cheque in the post. Why does this amaze me? Well, it was the UK Gove
21 February 2011 /payments /retail Payments strategies 2015-2020-2030
“…in this world nothing can be said to be certain, except death and taxes.” Said Benjamin Franklin in 1789. Still true of course but in a different measure now with increasing life expectancy on one side and a hugely increasing government tax burden on the other. And, of course, where there is tax there is tax sheltering and so we are once again a...
18 February 2011 /retail
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