3857 Results from /retail
Retired Member
The idea behind development of Automated Teller Machines was to replace teller operations in a bank branch completely by electronic devices. To a large extent, this idea has been successfully implemented. According to one study conducted by Financial Management Solutions Inc., the average monthly branch teller transaction rates in USA have fallen ...
11 January 2015 /retail
David Gibbard OmniChannel and Digital Banking Evangelist at OmniChannel & Digital Banking
Ah, remember the old days……, the days when you had to get to your bank or credit union branch before 2:00 PM in order to get a deposit recorded as a transaction for that day. Fast forward to today. As Tom Groenfeldt, contributor to Forbes so eloquently writes, “When 40-year old legacy banking systems meet the two-month old iPhone 6, the results ar...
06 January 2015 /retail
Over Christmas I tweeted that 2015 could be the year of the new digital bank. I really believe that the bandwagon has finally started rolling - it may not have arrived at its destination yet… BUT if you do want to catch it, you need to jump on quickly. Why is the industry so interested in this whole topic? Well how often does massive disruptio...
05 January 2015 /retail
Abhishek Chatterjee Managing Partner at Gartner Inc.
Last decade saw automation of back office business processes through BPM technology adoption in 3 distinct areas - document-centric BPM, human-centric BPM and Straight through Processing (STP) with integration-centric BPM. We have seen extensive back office use-cases like payments reconciliation, customer on-boarding, KYC, anti-money laundering (A...
05 January 2015 /retail Innovation in Financial Services
Marketing has come off age in last couple of decades. Before e-commerce started, marketers predominantly used outbound marketing (both for B2B and B2C) to reach out to prospects via offline and electronic (mostly TV and Radio) channels. With the evolution of Internet, e-commerce; proliferation of Digital channels and payment services in last 10-15 ...
04 January 2015 /retail Innovation in Financial Services
Think Like Non-Profitable To Design Digital Strategy World is moving from “Process-Centric Digital Strategy” to “Customer-Centric Digital Strategy”. Like every other industry, Financial Services organizations need to quickly adopt to the shift. While designing digital strategy and the relevant customer experience associated with it, Banks must thin...
31 December 2014 /retail Online Banking
Digital Transformations are enabling Organizations to Differentiate at the front ( sells, marketing services) & standardize at the back (increase efficiency and profitability through operational efficiency and process simplification). Digital Strategies are executed at 3 levels, i.e. Business, Operations and IT. I call them the Holy Trinity. Wh...
20 December 2014 /retail Online Banking
Mark McMurtrie Independent Consultant at Payments Consultancy Limited
2014 saw contactless payment come of age and many new ideas pitched to retail. Some payments innovations have excited but some have disappointed. Mark McMurtrie has his say. What changes have impacted the payments sector this year, and what is there to come in 2015? Consumers are increasing their love affair with eCommerce and making a record numb...
18 December 2014 /payments /retail
Christmas is almost upon us – a time for festive frivolity, laughter and fun. Or is it? New research from the Debt Advisory Centre (DAC), shows that 19% of people cannot afford the cost of Christmas and as such won’t be celebrating. A third of people also admitted that they even end up dreading Christmas. This feeling is most prevalent among 25 to ...
17 December 2014 /retail
Jenni Palocsik Solutions Marketing Director at Verint Systems
Why are so many banks talking about and trailing alternative approaches to traditional high-street banking? Although economics plays a role, the primary driver appears to be customers and their increasing expectations of a digitally enabled branch. Ernst & Young recently released the key findings of its third annual Global Consumer Banking Sur...
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