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Jessica Bayley

Head of Marketing
Acquired.com
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06 Sep 2021
Location
London
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Followed by John Sims, Martha Boyle and 5 others you follow
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Jessica's opinions

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Jessica Bayley

How do authorisation success rates compare between open banking, digital wallets and card payments?

More than 600,000 British businesses now use open banking (OBIE) in either a data or payments capacity. From streamlined collections in sectors such as lending and retail to increased financial control and tailored repayment options for customers, including open banking payments as part of a customer-centric strategy is paving the way for a more i...

15 June 2023 /payments Open Banking

Jessica Bayley

Why has the insurance sector fallen behind in customer payments experience?

The insurance industry has demonstrated both flexibility and resilience over the last few years. As digital technologies mature, more digitally forward businesses in the sector have looked to equip themselves with new capabilities to drive both operational efficiency and transformation. Deloitte’s 2023 Insurance Outlook suggests that insurers sho...

16 January 2023 /payments Customer Service 2015-2019-2025

Jessica Bayley

Direct Debit vs Recurring Card Payments

In the world of recurring payments, subscriptions, monthly premiums and collections there are generally two schools of thought: 1) Direct Debit is a tried and tested payment method, it’s low cost and easy to set up. 2) Recurring Card Payments are expensive and if a customer has their card lost/stolen, it expires or they change their bank – t...

12 September 2022 /payments

Jessica Bayley

BNPL and checkout crowding: How many payment options should you offer?

After gaining momentum during the 2020 lockdown, the Buy Now, Pay Later (BNPL) market continues to expand at speed and has become a regular feature at online checkouts. 2 in 5 adults now use BNPL options when shopping online, and in Gen Z this number is 7 out of 10. The market growth predictions are staggering, with experts suggesting the sector m...

13 July 2022 /payments BNPL

Jessica Bayley

The challenges of creating a true real-time payments ecosystem

Real-time payments are payments that are initiated and settled near-instantaneously. For countries that have adopted real-time solutions, there is now an expectation that consumers, merchants, and financial institutions can pay friends and customers, settle bills, and transfer money immediately. The rapid rise of this technology worldwide has plac...

31 May 2022 /payments UK Faster Payments

Jessica Bayley

Responsible borrower or financially unstable: How will lenders view BNPL customers?

In light of the recent news that buy-now-pay-later firm Klarna will be reporting to credit agencies about how customers are keeping up with payments from 1st June 2022, I recently spoke to Ben Allott, Commercial Director at Infinian about how this development might impact BNPL customers looking for loans from traditional lenders. With over 16 mill...

10 May 2022 /predictions BNPL

Jessica Bayley

Optimising payment collections for prime vs subprime borrowers

In addition to the obvious differences in the quality of their credit histories, navigating the payments landscape for prime vs subprime borrowers can look starkly differently from a lender’s perspective. Not only are subprime borrowers viewed as higher risk for defaulting on payments, but they are also subject to further constraints related to pa...

16 March 2022 /payments Banking and Lending Solutions

Jessica Bayley

Five ways lenders can use data to perfect their disbursement and collection processes

The ability to make better quality decisions while streamlining costs is driving payments digitalisation in the lending sector. Gone are the days when a level of imperfect reconciliation is ‘normal’, disputes are ‘a cost of doing business’, and the payments department is simply seen as a necessary cost centre that is required to manage this, and n...

01 February 2022 /payments Frictionless Payments

Jessica Bayley

Can data-driven payments reduce cart abandonment rates for eCommerce?

The move from traditional credit card and consumer-finance solutions to more customer-centric payment solutions has undoubtedly been accelerated by the pandemic. As we emerge into a new cashless era (cash payments declined by 16% globally in 2020) deepening customer engagement by leveraging data-driven payment solutions can help eCommerce business...

29 November 2021 /payments Trends in Financial Services

Jessica Bayley

The importance of seamless payment experiences in the restaurant and takeaway industry

87% of industry restaurant operators, owners and managers believe that technology adoption has been critical for survival throughout the COVID-19 pandemic (Global State of the Hospitality Industry). The unprecedented events of the last 18 months have resulted in massive loss of earnings for the sector merchants are looking for ways to save time an...

15 November 2021 /payments Business

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Jessica writes about

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Jessica's opinion archive

  • 2023 (2)
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  • Open Banking

  • Payments strategies 2015-2020-2030

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