In banking, AI is no longer experimental—it became a cornerstone of strategy for improving how customers engage with their banks online and via mobile. Within this article, we analyze how AI’s adoption in 2024 impacted key areas of digital CX, highlighting global trends as well as specific insights from major markets like the US and UK. We examine...
07 July 2025 /ai /retail Innovation in Financial Services
Artificial intelligence is no longer a futuristic buzzword—it’s a present-day battleground for competitive advantage in banking. Across the globe, countries are embracing AI at vastly different speeds, with Asia and the Middle East taking the lead in enterprise adoption, while the U.S. and UK scale up their generative AI pilots. From virtual assis...
30 June 2025 /ai /markets Innovation in Financial Services
Picture a pristine strategy deck projected in the boardroom: bold growth curves, purpose-driven mantras, and a promise to “re-imagine banking for the digital age.” Now contrast that cinematic vision with the reality on your phone—an app that greets you with a spinning wheel, a five-step login, and a “try again later” toast. Somewhere between the m...
18 June 2025 /retail /devops Innovation in Financial Services
In the past decade, the financial landscape witnessed a dramatic transformation driven by two distinct forces: fintech startups and traditional banks. Initially, fintechs emerged as UX-rich but often monofunctional challengers, while banks remained service-rich but struggled with digital customer experience. Today, however, these lines are blurrin...
03 June 2025 /retail /markets Innovation in Financial Services
Only 3 % of U.S. companies are truly customer-obsessed. They’re racing ahead with 41 % faster revenue growth, 49 % higher profits and 51% better customer retention according to Forrester’s 2024 US Customer Experience Index. And 2024 Bank Customer Experience Survey by FICO shows that 62% of respondents believe customer experience is as important as...
19 May 2025 /retail /markets Innovation in Financial Services
After years of digital innovation, many financial apps still drown users in data—and miss what really matters: how people feel about their money. At UXDA, we see a radically different path: by applying neuroscience and neuromarketing, we’ve found that tapping into users’ emotional motivations can transform their entire financial journey. It’s not ...
12 May 2025 /retail /devops Innovation in Financial Services
For years, traditional banks built their reputations on physical branches and face-to-face customer relationships. But today, they face an existential challenge: nimble Fintech startups are emerging on a global scale, offering convenience, efficiency and mobile reach that simply can’t be matched by local branches alone. Like the shift from local n...
06 May 2025 /retail /predictions Innovation in Financial Services
In the high-stakes world of digital products, many banks and financial organizations face a fundamental yet often overlooked challenge: a dysfunctional team dynamic that hinders both innovation and progress. The most common solutions—team-building exercises, new management frameworks or injecting more resources—may seem logical. However, these app...
28 April 2025 /people /retail Innovation in Financial Services
In a world where trust is everything, stability has been banking’s ultimate badge of honor—but is it enough to stay ahead? In today’s fast-moving digital world, clinging to the “tried and true”—outdated white-label frontends and legacy core systems—can be a costly illusion. While these systems may have served well five or ten years ago, maintainin...
22 April 2025 /retail /devops Innovation in Financial Services
Imagine the effortless satisfaction of a single-click purchase on Amazon, one tap Uber hail or the perfectly timed recommendations from Netflix—these aren’t happy accidents from generic experience. They have carefully enriched the digital experience, contributing to multi-billion dollar success. Thousands of banks and Fintechs try to tap into the ...
14 April 2025 /retail /devops Innovation in Financial Services
Finance 2.0
Online Banking
Disruption in Retail Banking
Derek RogaFounder and CEO at EQUIIS Technologies Switzerland AG
Béla VérFounder and CEO at ApPello
Jeremy TakleFounder and CEO at Pennyworth
Walid HosniFounder and CEO at GXEGY
Gurprit Singh GujralFounder and CEO at LoanTube
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