Latest opinions that Keith Stonell has shared on Finextra

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Keith Stonell

Managing Director, EMEA

Guidewire

Member since

19 Aug 2015

Location

London

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Keith's opinions

Insurers should look alive in 2020

May you live in interesting times, so goes the Chinese curse. 2019 has certainly been an interesting year for insurers. Going into 2020, the industry is grappling with the fallout from disastrous weather events, and with chastisement from regulators in the UK on how insurers must do a better job in delivering value to customers. Nonetheless, the ...

23 December 2019 /cloud Fintech

Does Lloyd’s Have the Insurtech Blueprint for the Future?

In September 2019, the world’s oldest insurance marketplace made yet another announcement about how it would transform itself for the future. The announcement of the Lloyd’s Blueprint One had been well signalled when Lloyd’s announced the Future of Lloyd’s Prospectus back in May. This was followed by a consultation exercise that wrapped up in July...

13 December 2019 /markets Fintech

How to Find the Ideal Insurtech Mate in a Jungle of Options

As the Indian summer comes to a close, and I prepare for our global user conference I have been reflecting on the insurtech market once again. Perhaps something people missed was the Willis Towers Watson and CB Insights Quarterly InsurTech Briefing Q2 2019 published in July. It is well worth reading and watching the video here. A headline-finding...

25 September 2019 /startups Fintech

It's the quiet ones you've got to watch...

Cyber-attacks are hardly new news, but they are an ever-changing threat. The cyber landscape does not stand still for long, and with each new technological innovation, hackers find new vulnerabilities to exploit for their benefit. Even with existing technology, hackers never cease to find new ways or loopholes for intrusion. The threat is coming f...

11 September 2019 /security /regulation Fintech

Technology Can Help Insurers Respond to FCA on Charges of Poor Customer Service

Back in April, the CEOs of UK insurers, brokers, and other providers, received a letter from the Financial Conduct Authority (FCA) telling them to sort out poor customer service or else. This is all part of how the FCA, now with new tougher powers, is able to call insurers to account through the new Insurance Distribution Directive and Senior Mana...

25 June 2019 /regulation Financial Services Regulation

White List - Is your glass half full?

Fraud is an ongoing headache for the insurance industry. The Association of British Insurers reported that the industry detected 113,000 dishonest insurance claims in 2017, equating to a value of £1.3bn. The total number of detected insurance frauds, which also accounts for practices such as lying when applying for cover or ‘ghost broking’, was o...

10 June 2019 /ai Fintech

Roots manoeuvre: IoT helps insurers join the dots

The value of the Internet of Things (IoT) to the insurance industry is becoming understood but there is plenty of room for even more innovation. The roots of IoT applications in insurance lie in how telematics were used to support early blackbox insurance for younger drivers. Early applications of this technology were being talked about over a deca...

18 February 2019 Digital Insurance Trends

A Little Less Conversation, a Little More Action in Insurance!

Towards the end of last year, I attended a major insurtech conference. As ever, the week was packed with interesting debates and stories about how technology is impacting the insurance industry and how insurers are reacting to changing customer demands. One of the key takeaways concerned the manner in which customers might soon be communicating wit...

30 January 2019 /ai Fintech

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