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Latest thinking in respect to Banking Strategy, Digital and Transformation. Harnessing our collective wisdom to make banking better. Ambrish Parmar
Cryptocurrencies are holding the media spotlight. So, what’s all the fuss about … and how should banks prepare? Marc Kenigsberg, founder of Bitcoin Chaser gives us a clue: “Blockchain is the tech. Bit...
1. Fintech will continue to erode the trust advantage Historically, consumers have been less inclined to trust new, dynamic technology businesses with their money. But attitudes are changing. Th
The climate crisis is an extremely urgent and global concern. We can no longer postpone our efforts to fight the climate crisis; the time to act is now. The financial sector holds enormous power in fu...
The holiday shopping season is in full swing. Online sales are forecast to hit over £32 billion from mid-November to the end of December 2021. However, it’s not all glad tidings; more online shopping...
One of my guilty pleasures in sales is the opportunity to bring an enthusiastic expert to meet one of my prospects experts and to listen to them riff at a level way above my level of understanding. Ir...
Jack Dorsey is stepping down as Twitter CEO, and the world is freaking out about it. Just take a look at Twitter shares: a 12.6-percent increase in less than an hour after the announcement. Actua...
The last remaining bank branch on the Isle of Scilly has announced that it is set to close in April next year, marking the end of in-person banking for the island’s residents. While the decision is du...
According to UK Finance, there was a 71% increase in APP fraud in the first six months of this year, reaching £355m(1). The question is what does the future of costs look like. Let’s take a look at th...
Customer experience (CX) is critical to any business. In 2020, around 27% of brands improved CX quality, 13% higher than in 2019, according to consumer surveys by Forrester. Back then, companies focus...
Individualized customization tailored to a consumer’s exact wants and needs are just some of the ways hyper-personalization is manifesting in today’s world. The financial industry is no stranger to su...
The market opportunity for Banking as a Service (BaaS) and contextual finance is undeniably huge. The transition of traditional financial services transactions to embedded channels has been valued by ...
The COVID-19 pandemic has accelerated the speed and scale of digital transformation across every industry, and financial services is no exception. According to Gartner, the pandemic has fast-forwarde...