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Latest thinking in respect to Banking Strategy, Digital and Transformation. Harnessing our collective wisdom to make banking better. Ambrish Parmar
Two weeks ago I explained why we should not neglect the fact that Revolut will be made physically available in Belgium: they announced a country manager offices in both Antwerp and Brussels. Until la...
According to a research paper by Finextra and SAP Customer Experience, Engaging the Unengaged Customer, less than half (49%) of consumers agree that their banks work hard to engage them, and that they...
As you may have read, recently published findings from consumer charity Which? have revealed consumers are not happy about the number of bank branch and ATM closures we’re seeing. Key findings show t...
Time to read: 5 minutes to gain a different perspective 'The true measure of any society can be found in how it treats its most vulnerable members.' – Mohandas Karamchand Gandhi Reflections… I found ...
The first internet protocol, invented back in the 1960s, only allowed machines to talk to each other and could not enable the secure identification of the person using them. This was not a problem for...
The financial services sector has a problem… it is not a hidden problem at the back of their systems, or… well… maybe they have, but that is not what I will be writing about. They have a problem with ...
Mobile is without doubt the present of banking and a pillar of the consumer’s pursuit for relevant, on-hand amenities. While digital doesn’t just mean good things for the customer; financial institut
For financial organisations looking to make the move to public cloud, outdated technology is proving to be a significant obstacle. With the sheer number of regulatory hoops they have to jump through,...
Instead of the predicted cannibalization, an evolution is taking place in both the new and traditional financial services models, as companies begin to collaborate rather than compete for greater mark...
A colleague of mine in the UK recently wanted to open a business account. She needed to get funds in quickly so she wanted a fast process and was happy to comply with whatever checks were required to ...
RPA or (Robotic Process Automation) is a way to automate business processes by applying technology as a solution which is governed by business logic and structured inputs. There are many tools like Bl...
All banks find launching new products and making changes to their operating systems to be a painful process. As new technology is layered onto the old, the process of testing and launching is only goi...