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Artificial Intelligence and Financial Services
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Andrew Beatty Head of Wealth, Retirement & International at FIS
How well do you really know your bank’s customers? Have you met them at all? Do you know where and how they shop, what their interests and aspirations are, or their general state of mind and personal circumstances? You should. But of course, no one has psychoanalysis tools or magical algorithms to find such data on each consumer, to see exactly whe...
07 October 2021 /people /retail
Roy Prayikulam SVP Risk & Fraud Division at INFORM GmbH
For years, financial institutions have been using automated monitoring procedures to make their processes for detecting money laundering and terrorist financing as effective and efficient as possible. However, many of the solutions used still leave much to be desired in terms of effectiveness and efficiency. Silo architectures, a lack of cross-dep...
29 September 2021 /regulation /crime
Wayne Butterfield Global Head of Intelligent Automation Solutions at ISG
Conversational AI has huge potential for improving customer service and overall customer experience in the retail banking sector. Customer experience remains an area where traditional banks lag behind their challenger rivals. It’s these newer banks that continue to dominate customer service rankings (as we can see in Ipsos’ latest service quality ...
09 September 2021 /retail
Will Lovatt General Manager, EMEA at PROS
Digital selling was part of the sales structure long before the pandemic started, but emphasis on digital interactions with customers became even more crucial when in-person meetings disappeared at the height of Covid. There was a real urgency amongst businesses to embrace digital selling motions across industries. These digital selling and buying...
02 September 2021 /covid-19 /predictions
Junta Nakai Global Industry Leader - Financial Services at Databricks
In early 2021, the Reddit message board WallStreetBets upended Wall Street. In the process, it highlighted the power of democratic trading applications like Robinhood, and its Reddit-inspired investors showed how they could go toe-to-toe with Wall Street power players for market influence. Now, more and more Americans turn to sites like Reddit f...
02 September 2021 /predictions
Vladimir Ershov Head of Data Science & Machine Learning at Clausematch
Keeping track of changing regulations is one of the biggest challenges regulated firms face today. Whether it’s the banking industry, the insurance industry, or the legal industry, it’s not easy for businesses to keep up with the vast number of changes in the regulatory space. Monitoring the constant changes can quickly become a burden for an org
31 August 2021 /regulation
Anthony Sumner Managing Director Analytics at Experian
It’s a cutting-edge technology which financial services and other organisations will already be familiar with but may not fully understand. The rise of Machine Learning has long-been discussed, promising a new way of delivering successful outcomes and solutions across a myriad of services and applications. The future is already here but we are now...
31 August 2021 /inclusion /predictions
Adam Lieberman Chief AI Officer at Finastra
As the use cases for AI in financial services continue to grow and deliver value for organizations and customers alike, I’d like to provide some insight on where I think the technology is delivering most value at the moment, and also where I think we are headed. Firstly, though, a little on how far we’ve come. Many people don’t realize that AI has...
31 August 2021 /retail /predictions
Clare Joy Strategy & Expansion Lead at Onfido
When developing new technologies, we must ensure that they operate fairly. At a time when identity is increasingly being used as the key to digital access, any technology based on identity must function fairly and equally for everyone, regardless of race, age, gender, or other characteristics leading to human physical diversity. While digital serv...
27 August 2021 /inclusion /identity
Dmitry Dolgorukov CEO at GiniMachine
Companies seeking to implement artificial intelligence (AI) solutions often find themselves faced with a lack of knowledge and high costs, and that’s before they even get started. According to a 2017 survey by Deloitte, 47% of businesses complained of difficulties integrating AI projects into their current systems. Meanwhile, 40% noted cost as a s...
04 August 2021 /predictions
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