Bio
Wayne is the global head of Intelligent Automation Solutions for ISG, a global technology research and advisory firm with a specialist banking and financial services division.
He is a pioneer in the automation space. Wayne was an early adopter of RPA (robotic process automation) in 2010, initially helping enterprises automate their back-office processes, and then moving into customer-centric operations using technology such as virtual assistants and chatbots. He now focuses on how organisations can use technologies such as cognitive reasoning, digital customer service and intelligent automation to deliver operational efficiencies, scale, and growth.