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Tesco vs the banks is like Darth Vader taking on the Daleks

UK supermarket chain Tesco opened its new banking headquarters in Edinburgh yesterday.

The retailer is looking to cash in on consumer disenchantment with crisis-stricken traditional banks. Chief executive Terry Leahy is promising a return to old-fashioned, conservative values for customers who park their finances with Tesco Personal Finance.

The timing couldn't be better. Consumer mistrust of traditional banks is at an all-time-high, margins are fabulous, and Tesco will be able to tap into a skilled workforce in the Scottish capital as it grows its business.

Commentators have respondend favourably. The big retailers know their customers and their arrival in banking is expected to expand choice and inject some fresh ideas and much-needed competition into a moribund market.

But - from a consumer perspective - the giant supermarket chains engender as much loathing and despair in the general populace as do the banks and our grasping politicians. From their heavy-handed treatment of suppliers, to their cynical abuse of 'Known Value' pricing tactics, the supermarkets are as much maligned as the banks they are hoping to displace.

Last week I went to vote in the European elections. There were some new names on the list - like the wretched BNP and UKIP - but nobody who I felt I could trust to truly represent my interests in Parliament. It wasn't a happy experience. I feel much the same way about choosing my bank - and the addition of the rapacious supermarkets to the mix doesn't really make me feel any better.

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Comments: (2)

A Finextra member
A Finextra member 12 June, 2009, 02:41Be the first to give this comment the thumbs up 0 likes

I could not agree more. If ever there was a time for mutual organisations (remember them?) to remind the consumer what local community focus and an ethical approach to banking can achieve, then the time is now. Fear and greed have been the drivers of change in our industry for far too long. Time for those organisations who take our hard earned money to put something back into society. This is just what the Building Society and Credit Union movements have been doing for generations. Who needs to be a customer when you can be an member of one of these fine institutions?

A Finextra member
A Finextra member 18 June, 2009, 23:17Be the first to give this comment the thumbs up 0 likes

This paints a rather interesting picture for me...one where the Tesco bullies have historically ground away the income from producers until all small farmers die or specialise...and now the Tesco henchmen will turn their attention to the Bank of England and fund managers until these new 'targets' in turn stand their with their pockets hanging out and a pleading look with the caption "But I thought that you were on OUR side!!"...this may be fun to watch!

Paul Penrose

Paul Penrose

Head of Research

Finextra

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