I wrote about the UK Government Gateway last week
This week the HMRC came under fire over site security
In the latter article the HMRC said that the URL does not contain the password but shows a Unique Taxpayer Record (UTR) which is not based upon the password.
True - but - you aren't allowed to register for Self Assessment without knowing your UTR as well as your NI Number. If you phone HMRC and identify yourself with your Name, Address, Date of Birth & NI No, they still can't tell you your UTR over the phone
or e-mail to you, you have to wait whilst they post it to you.
So either it is 'sensitive', and shouldn't appear in the URL, or its not 'sensitive', and in which case why couldn't they tell me it over the phone or e-mail it to me?
Now the latest and greatest errors within the Self Assessment system.
My personal details weren't populated correctly, so I had to update my First & Middle Names (they've been the same for 55 years).
When I entered my Gross Salary to 2 decimal places, it rounded it to the nearest pound, but retained the 0.00. However when I went onto the following fields, if I entered 0.00 rather than leave them blank, they weren't clever enough to accept that, but flagged
it as an error and made me go back and blank it out.
When I was invited to enter my Bank Account details in case I was due a Tax Refund, I entered my Bank Sort Code in the format 12-34-56. This was rejected as Bank Sort Code must be 6 digits. However I wondered why then it had allowed me to enter the 8 characters
in the first place? So I did a test to see when it determined the field was full - and found you can enter at least 15 characters in the Bank Sort Code - shoddy coding.
When I'd finished my Submission and they invited me to "View/Save/Print" my Return as a pdf, it simply took me to a 'Help' screen, and refused to do any more - I couldn't View it, or Save it, or Print it.
I tried to give feedback about the apparent malfunctions, but the "Contact Us" link in the bottom left hand margin simply results in "Page Not Found". If you go to the Home Page for Online Services and click on "Contact Us" on the top tool bar - you also
get "Page Not Found" - so I can't even share with the HMRC the contents of this article, because I don't know how to e-mail or phone them?
Is EDS still responsible for supporting this system? If anyone at HMRC reads this blog - fix your "Contact Us".