RBS is reported as saying that all Customer Accounts are back to normal.
They may well be from a monetary perspective, but the data still remains
I now have on my Business Account 3 BACS credits, one for nearly £500, all with a
generic description of “RBS TRANS 220612”, which fails to identify the Customer
or the Invoice number. As I have over 200 Customers who might have paid me last week, I can’t be sure which ones these represent.
Furthermore I now have a Direct Debit for over £220 with the same
description “RBS TRANS 220612” even though it was raised on 25th June. I don’t
know who has raised the Direct Debit, nor what for – I’ve never had a D/D for
this amount before.
I presume some programmer somewhere has simply decided to apply a generic
description when they’ve lost the original description – the Bank balance is
presumably now correct, but it means I can’t reconcile my Ledgers.