Keith Appleyard

Keith Appleyard

IT Consultant at available for hire
Message Message me Posts: 60 Comments: 108
Bio Focussing on IT Strategy and Systems Architecture issues, primarily in the Payment Card Industry - scope is Global. SME on topics such as Data Protection and Encryption. Career History 25 years in diversified Retail Financial Services Industry, last 15 years in Strategy, Architecture and Governance roles; previously in Telecommunications Industry

Blogs

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Barclays On-line Banking deserves better error messages

02 Jan 2014

Yesterday 1st January I logged in to Barclays Internet Banking as usual, to make a payment to a new Payee. When I progressed to submit the payment, I got an error message no.6 "we have technical issues, please try again later". Thinking the service might be down for planned outages on it being New Years Day, I waited 5 hours and tried aga...

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RBS does have robust procedures

01 Oct 2013

I consider myself primarily an RBS Customer, with other on-line accounts at many other Banks including Barclays & Halifax. Overall I am very reassured by the RBS processes, however ..... I do find it a pain that if I need to change the transaction reference to a pre-existing Payee (eg Invoice number), I do have to dig out the Cardreader. When m...

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National Savings and Investments are rather too lethargic

17 Apr 2013

National Savings & Investments : Once you've bought your Premium Bonds online then you are ’obliged’ to register with NS&I’s "Online and Phone Service", ostensibly for your “Security and Convenience”. Until they’ve processed your registration (which has to be done on paper), you can’t access your Account on-line. If you try you ge...

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RBS Internet Banking is not for the English

28 Jan 2013

I had fun with RBS Internet Banking on Sunday. When I went to Login as usual via a page dedicated to RBS Customers in England, I got an error message that my Login credentials hd not been recognised. I contacted their Help Desk via Chatroom, and they assured me everything was working correctly, and what I needed to do was delete all my Cookies &...

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