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You need ladders to get to next level

First about the ladders & platform metafora. Ladders have steps - new services that make it possible and interesting to take the next step. The rails can be made strong by using materials like trust, habit, generic tools, convenience for builders and users, productivity improvements, security, legislation, economy of scale, economy of scope etc. The materials will typically strengthen further when they are used in many ladders. 

 After a while you reach a new level where you can start constructing new ladders to the next level (often in different directions) - and so it has gone - and continues to go. 

The starting point in the 70s in Finland was a decentralised and standardised payment ecosystem that furthered strong competition between the banks. The strong technology orientation and standardisation traditions also helped. 

It was thus a rather natural step to use the telecom infrastructure for PC-banking services in the early 80s and gradually add all banking services to the menus - including e-signing of loans. These rather long e-banking ladders created a very important  e-trust and e-habit (1st) platform. 

 From this one platform – a ladder with direct real time e-commerce payments and Solo-market place built an e-Business (2nd)platform. The rails contained e-banking, the same payment habit, cost efficiency by economy of reusing existing payment system, real time delivery and risk elimination for merchants. 

 The next ladders interconnected customers also with other transactions than payments. Such steps as e-identification, e-signing documents, e-invoicing and e-salary building a Real Time Economy (3rd) platform in the late 90s. Reusing the banking login credentials and the trust created for third parties interacting was an important achievement here. Today this bank-IDservice is used some 50 times per adult person in Finland – possibly even more in Sweden. 

E-invoicing started off as improving convenience as customers started to complain about having to feed in lengthy reference numbers. With e-invoicing a simple one-click acceptance was enabled for on due date payment. Then the state calculated that the full annual savings potential for incoming invoices would be 150m€, the municipalities arrived at the same 150m€ and the Federation for Industry to 2800m€. Even if some claimed that this is an understatement - on a European level it equals some 250bn - is big enough – especially as it should be a major element to make the Single Market more single… 

The rails and steps in this ladder thus contained very strong business cases for both parties in a transaction – and also the economy of trust and repetition. 

 The next ladders were using the private-public Real Time Economy program (2006-14) to drive e-invoicing also on EUscale, automation of accounting, digital procurement procedures, salary administration, VAT-reporting and e-receipts. Once the productivity aspects of using data not only for automation but also for decision making became clear the level reached was named Datadriven Economy (4th) platform.

 The work to drive progress on 4th platform took us to the vision of global e-invoicing. When sending payments to any bank customer in the world without the 25 000 or so banks having to sign contracts between themselves is possible - why not also sending invoices? This multilateral structure based on having to follow the rules related to being a member of the not-for-profit SWIFT cooperative should be reusable – and also allow non-banks to join for new services. It did not happen even if we managed to get both e-invoicing and the Real Time Economy on the EU-Commission agenda. 

So, we had to witness how cumbersome it was to get interoperability between e-invoice service providers even in EU and keep looking for the next way forward. 

We then found new elements for the ladders – https://trustoverip.org and Self-Sovereign Identity in the www.Findy.fi ladders which took us to the Trusted Datainfrastructure (5th) Platform

A short description of the ladders being built (started in 2017) – in so many directions – by so many – goes as follows: 

The data rights holder (see Digital Governance Act and GDPR art 20) has the right to know where her/his data is and get all of it – especially important is the identity building verified data – including identification credentials - in use. In practice it means getting it downloaded from the data source data wallet to her/his own factwallet (eIDAS IDwallet term is not as suitable as it may lead to thinking that the wallets only handling identification) and then have the right to choose which service provider is the best for solving the service needing at hand. 

The 3 parties involved do not have to be technically integrated,  as the typically national infrastructure layer (the Findynets) will handle the DID-layers.  The amount of friction in the economy, risks, crime and grey economy this will eliminate and how much it will add privacy and convenience is unbelievable. 

 While the Findyconsortium was starting up https://mydata.org was established. It is now operating in 40 countries and its human-centric paradigm aims making sharing of personal data based on trust and a balanced relationship between individual and organizations.  Make data sharing happen for better services and productivity and making it right. MyData built the ladders to the MyData (6th) Platform 

 As use of personal data is now already mandatory and the wallets and infrastructure (data highway) and needed governance are being delivered service design should now start from the citizen’s or SME’s context (life event). What data is needed, where is it, how can it be accessed (wallet to wallet) and how can the data rights holder freely choose who can use the data to solve the need at hand (usecases galore..). This platform is thus called the New Service Design (7th) Platform.

 The next ladders will deliver My and Big Data that is structured, more standardized, verified and available in real time on its birth. Pretty easy to see that the quality, energy efficiency and transparence of machine learning and AI will improve radically. This is the Machine Learning and AI (8th) Platform. 

 And the next ladders are for sure being built already. The materials for these rails have been tested and improved in all previous ladders and platforms. So if the big picture is made into a narrative by generalists the experts can keep working and the demand will be there as the next steps appear. 

 

 

 

 

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Bo Harald

Bo Harald

Chairman/Founding member, board member

Transmeri, Demos, Real Time Economy Program,MyData

Member since

04 Nov 2008

Location

Helsinki Region

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448

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This post is from a series of posts in the group:

Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.


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