recent blog post, I floated the idea that it might be time to renew the ‘purpose’ of banking by incentivizing ethical behavior, and I asked whether
challenger banks – such as Monzo, Metro, Tandem, Revolut, N26 et al. - are actually up to the challenge of rehabilitating the core of the banking industry, which has managed to entirely bankrupt itself of its own currency: trust.
From the 2008 financial crisis to the
LIBOR scandal to the
Wells Fargo debacle to the latest
Barclays episode… well, need I go on? You get the point.
Trust is, unsurprisingly, a
Customers, understandably, have had enough of bad bank behavior. And, AND … enough of
reprehensibly bad customer experience.
At least, that is the conviction of neo-bank
Aspiration and it looks like they’re not alone. A who’s who of celebrities, investors and celebrity investors joined forces to put their money where their mouth is and invest to the tune of
$47 million – the largest Series B funding in FinTech investment history for an online banking company in the U.S. - in an effort to challenge the traditional banking industry.
The core product for Aspiration is its Summit personal banking account: a checking account with a difference,
Summit lets its banking customers track their sustainability score by monitoring where they spend money and checking it against a sustainability monitoring and scoring system that Aspiration created (the scoring mechanism tracks companies’
corporate social responsibility on several different metrics).
Now, think back to January 2017 and contrast the pro-environment stance of Aspiration with the public pillorying of HSBC following the
massive outcry from Greenpeace about the funding by HSBC of the destruction of vast amounts of Indonesian tropical rain-forest at the hands of the giants of the palm oil industry. Europe’s largest bank had no choice but to
acknowledge the legitimacy of the scathing reprimand it received in the court of public opinion.
HSBC correctly appreciated the jeopardy of throwing caution to the wind and ignoring consumer sentiment.The result was a
tightening of HSBC’s standards on lending to the palm oil industry and the cutting of ties with companies linked to the destruction of rain-forests in key production areas.
See, since the inception of the ‘Move Your Money’ movement in the aftermath of the global financial crisis, ordinary people – the ones who have lost faith in previously
trusted institutions to always do the right thing – have been wondering
what personal actions they could take to limit the power of the big banks, creating a more equitable financial system and putting a dent in the Too-Big-To-Fail edifice?
Consumers are ‘voting with their money’ now more than ever, which means that they are increasingly choosing companies who share their values. What may have been a weak signal of marginal impact at the fringes is now an forceful societal
trend, identified by Forrester analyst, Henry Peyret, as the
Values-Based Consumer. It is a movement of such significance that any business serious about survival ignores it at its peril; and banks are no exception.
Consumers are increasingly aware of the interdependence of the real economy, social cohesion and our natural ecosystem, and this is something that forward-thinking ‘Values-Based Bankers’ are tapping into in the creation of their business
models. Aspiration is striving to be the world’s leader in bringing this spirit of investing with a conscience to the banking industry.
But they’re not alone.
Triodos is actively encouraging the disgruntled customers of mainstream banking to move their money so that Triodos can use the mass of these deposits to support organizations who have a positive social, cultural and environmental impact. By being completely
transparent about who they lend to, Triodos customers can choose for themselves if the organizations their bank finances align with their values.
A growing body of consumers are intimating, through their voices, their choices and their actions, that
they want banking to be a transparently productive system that reinforces societal well-being and inclusive prosperity. (They also want a customer experience worthy of the name, but I’ll address that in a separate post). In response, viable
alternatives to the traditional banking system are emerging, driven by people who hold the conviction that
only by changing finance can they hope to be able to finance change.
For example, the
Global Alliance for Banking on Values (GABV), founded in 2009, is a network of banking leaders from banks, banking cooperatives, credit unions, micro-finance institutions and community development banks from many parts of the world committed to advancing
positive change in the banking sector. Their collective goal is to change the banking system so that it is more transparent, supports economic, social and environmental sustainability, and is composed of a diverse range of banking institutions
serving the real economy.
Recent research backs up their assertion that their values-based model of strong capital positions and lending to the real economy delivers better financial returns when compared with the largest banks in the world, providing a viable and
needed alternative while adding strength to a diverse financial ecosystem.
In this festive season of abundant consumption, let us ponder the thought that spending on Christmas shopping this year is going to be the most ethical on record, according to the
2017 Ethical Consumer Markets Report released this week. Ethical purchasing in the UK is now worth a record £81 billion. However,
ethical banking however is still lagging behind other ethical sectors, despite the fact that money has a huge role to play in addressing pressing environmental and social issues.
Over-financialization of the economy hurts us all, but money can still be a powerful force for good. This Christmas, between the turkey, the mince-pies
and the mistletoe, let’s toast the transformative power of banking-based-on-values and the positive influence of consumers who believe in better.