22 October 2017
Brett King
Brett King

Brett King

Brett King - Moven

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Online Banking

This community is for discussion of developments in the e-banking world, including mobile banking. This can include all the functional, business, technical, marketing, web site design, security and other related topics of Internet Banking segment, including public websites of the banks and financial institutions across the globe.
A post relating to this item from Finextra:

Branches hold strong in face of digital onslaught - FDIC

20 February 2015  |  9504 views  |  2
westpac branch.jpg
Despite the rise of online and mobile banking, there has been only a modest decline in the number of branches in the US over the last few years, according to research from the Federal Deposit Insuranc...

What the FDIC study misses, and it's a huge gaping sink hole

23 February 2015  |  4267 views  |  2

The recent release of a report by the FDIC on Branch actiivity proclaims proudly that branches are here to stay, at least for the timebeing, and there is little sign of a downturn. There are some serious flaws in the research though, and it is these gaps that will come back and hurt banks that do any long-term planning based on the FDIC's report.

The report is derived mostly by taking the FDIC's own data on branches (they call them offices in the report) and comparing it with economic cycles, historical events that changed branch networks and general real-estate activity. While this does show long-term trends and data from an FDIC measurement perspective, the most concerning issue is the data that the FDIC does not refer to which might influence branch dynamics in the medium-term.

In the report the FDIC concludes that online and mobile banking, while clearly now the primary day-to-day methods of banking and increasing readily in utilization, have not had a short-term impact on the number of branches in the United States. The FDIC concludes that there has been a modest decline in branches, but nothing to be concerned about. The conclusion is that the recent decline in branch activity is just as likely to be the outcome of the economic crisis as it is any other factor.

However, one paragraph in the report stands out because of the fact that the FDIC doesn't posit a theory as to what these changes mean for branches. The position is clear overall that it has yet to impact branches, but that is not surprising given the way real-estate contracts and long-term network planning is done. Here's the paragraph:

"The cumulative effect of these new technologies has been a decline in the number of transactions taking place at physical banking offices. One study shows that the average number of teller transactions per office declined by 45 percent between 1992 and 2013, from 11,700 transactions per month to 6,400. Using a credit or debit card has become more common than writing a check. According to Federal Reserve data, paper checks accounted for only 15 percent of noncash payments in 2012, down from 46 percent in 2003."

So here is the research gap. Teller transactions and check transactions have plummetted in-branch, but there is no discernable effect on branch numbers. With a 45% decline in transactional activity and a 68% decline in check use, there has been virtually no impact on branch activity according to the FDIC.

Here's the thing - what they are suggesting is frankly statistically impossible. It either means that something else is happening at those branches that has made them increasingly viable between 1990-2015, or that the FDIC simply hasn't yet found anything to suggest that this decrease in activity is impacting branch networks. 

This is the FDIC's set up to their answer to this conflict in the data:

"In order to evaluate how technological alternatives may affect the total number of physical banking offices, a measure of how prevalent those offices are relative to the total demand for banking services is needed. If physical banking offices were indeed becoming less prevalent over time, then that would provide some evidence that new banking technologies may represent substitutes for those banking offices in serving bank customers. But if physical banking offices are as prevalent or more prevalent today than they were in the past, then perhaps technology should not be viewed as a perfect substitute for brick-and-mortar banking offices."

The FDIC's answer to this conundrum? The statistic they fall back on is branch density. Their suggestion is simple. If technology was changing branch utilization, then branch density would be falling. But given that they've already demonstrated it is minimally declining, the study is a fait accompli at this stage. Branch density hasn't changed significantly, so digital is not impacting branching - that is their conclusion.

They do conclude that the largest 50 banks in the USA have pared back their branch networks, but they attribute that to the financial crisis, and not the fact that larger networks might be more sensitive to changes in customer behavior or utilization of branch networks. The other reason they attribute the slow down in new branches? Less charters being approved. 

So what measure would realistically show (as a leading indicator) that online or mobile is having an impact on the viability of branch networks? There's only one metric that matters and it isn't transactional activity or branch density, but it is something that the FDIC simply doesn't measure...

The average number of visits to a branch per customer per year

Other bank and regulatory bodies around the world are now starting to take notice of this number in a big way. FinansNorge (Finance Norway) has been measuring this data since 1995 when branch visits were at 24.5 times per year. In 2016 they estimate that the average Northern European will visit a branch only 1.3 times per year. Two of the top 4 banks in the US by their own internal estimates peg that number in the US at somewhere between 1.8-2.3 times per year in 2015. FinansNorge came to the conclusion that this activity would decrease branch density by 40% in Northern Europe. FDIC says branch density hasn't been effected. 

So how can the FDIC explain that the branch network in the United States today can sustain a 90% decrease in annual visits to a bank branch in the last decade and a half, along with a 50-70% decline in core in-branch transactional activity?

The answer is, it can't.

The problem with the FDIC analysis is that it is looking at lagging indicators of branch health and not leading indicators. Where consolidation of branch networks has occurred, the banks who typically have purchased distressed networks are in growth modes and for a time can sustain sub-standard branch networks. The likes of First Niagara's purchase of HSBC's New England branch networks is a case in point. The fact is those branches had failed HSBC, but First Niagara got a share price bump for their expansion when they purchased those offices. There's nothing in the data to suggest that First Niagara as a brand could do any better with those same branches than HSBC did.

The FDIC also does not look outside its own data to see if there is any other retail activity that informs the future of the branch problem.

So we have a report that clearly establishes a strong behavioral shift when it comes to day-to-day banking, but a conclusion that branch density remains high and previous contractions/growth of the branch network prior to the rise of the internet are perfectly valid assumptions to use in today's environment. However, it doesn't believe consumer behavior is a factor in the future of the branch, nor does it effectively measure it. They don't even measure the profitability per branch and look if that has been effected by changing consumer behavior. 

My guess is that if you had looked at bookstore activity a few years after the emergence of the Kindle you would have probably seen the same thing. Bookstore density was good, online wasn't effecting the business too much. In fact, you can.

A study in 2003 by the Yale School of Management and the University of Chicago Graduate School of Business entitled "Measuring prices and price competition online: Amazon and Barnes and Noble" concluded that while price elasticity could be seen as more volatile in bookstores since the emergence of Amazon, that it was not effecting bookstore popularity or the density of bookstores.

The report didn't measure the number of times customers were visiting a bookstore annually either.

The FDIC needs the right data to make recommendations to the US banking community and in this case, they simply don't have the right data. They've never had to measure it before, because they've never had a negative effect from changes in consumer behavior before. Let's see how long it takes them to figure it out.

ASB TagsMobile & onlineRetail banking

Comments: (4)

A Finextra member
A Finextra member | 23 February, 2015, 14:30

Best not bite the hand that feeds you. Moven makes a point that amounts held with it up to $250,000 are insured by the FDIC: "That's a briefcase full of money". Where can you get that much in readies? Surely only from a bricks-and-mortar branch, even if it is in some remote part of Kansas, like 109 E Main St, Weir (where the issuer of the Moven card resides)

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Brett King
Brett King - Moven - New York | 23 February, 2015, 15:38

@Finextra Member - what you're saying is that because I posted an article criticizing the methodology of their report, they might pull the license of a chartered bank where Moven is a program manager?

In the history of Moven's operations thus far, no one has yet deposited $250k in one hit, nor withdrawn that much money in one hit. Currently our 44,000 surcharge free ATMs are more than enough for the cash needs of our customer base. 

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Brett King
Brett King - Moven - New York | 24 February, 2015, 19:56

You guys saw this right?

http://www.finextra.com/news/fullstory.aspx?newsitemid=27037 

Sort of makes the point even more elegantly than my blog I thought

BK 

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A Finextra member
A Finextra member | 25 February, 2015, 05:44

I agree with most of the points BK has raised in this blog. There is no doubt that digital transformation is impacting the relevance of traditional branches. What could have been more interesting part of the FDIC reports is what the banks are doing to keep branches still relevant for digital customers which is helping to avoid the significant drop in branch density.

It will be great if members can add real examples of what is banks are doing to keep branches relevant for the customer.

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Brett King is an Amazon bestselling author, a global commentator on the financial services space, a keynote speaker, the host of the BREAKING BANKS Radio Show on Voice America Radio, and the founder o...

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