17 October 2017

Talk to NAB with Google Assistant

06 October 2017  |  3302 views  |  0 NAB Google Assistant

NAB customers can now ask Google Assistant to answer general banking questions, such as how to replace a lost card or reset their password, via Google Home or a smartphone with the voice activated virtual agent installed.

For the 'Talk to NAB' service, Google Assistant provides customers with guidance on basic banking questions around transaction and savings accounts, credit cards, personal loans, travel cards and Internet banking.

NAB executive general manager digital & innovation Jonathan Davey (pictured), says: “Providing instant help to basic questions gives our customers the convenience they want and complements the work of our frontline bankers, ensuring they are spending more time with customers on the issues that are most valuable and important to them.”

Developed internally by NAB Labs, 'Talk to NAB' accompanies other recent self-assistance initiatives, including the bank's virtual banker chatbot for business customers and a Facebook chatbot pilot, NAB Chatterbox, which is currently underway.

Says Davey: “This is very much a first step for us in the voice-based smart assistance space; we will continue to develop our capability with the Google Assistant over time so it can answer more questions and perform more tasks for NAB customers."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

OCBC business customers can now ask Siri to make B2B payments

OCBC business customers can now ask Siri to make B2B payments

04 October 2017  |  6777 views  |  0 comments | 8 tweets | 12 linkedin
"Alexa, ask my bank, what is my balance?"

"Alexa, ask my bank, what is my balance?"

04 October 2017  |  7482 views  |  1 comments | 24 tweets | 34 linkedin
Aussie banks unveil new fintech features

Aussie banks unveil new fintech features

04 September 2017  |  11556 views  |  0 comments | 12 tweets | 12 linkedin
UBank unveils RoboChat for home loan applications

UBank unveils RoboChat for home loan applications

15 May 2017  |  5659 views  |  0 comments | 11 tweets | 3 linkedin
Talk to the phone: Samsung unveils Bixby

Talk to the phone: Samsung unveils Bixby

21 March 2017  |  3888 views  |  0 comments | 7 tweets | 9 linkedin
RBC integrates with Siri for Interac e-transfers

RBC integrates with Siri for Interac e-transfers

07 March 2017  |  8969 views  |  0 comments | 16 tweets | 27 linkedin
Starling tests Google Home payments

Starling tests Google Home payments

22 February 2017  |  9581 views  |  1 comments | 16 tweets | 22 linkedin
PayPal sends cash with Siri

PayPal sends cash with Siri

10 November 2016  |  9058 views  |  2 comments | 30 tweets | 43 linkedin
OCBC enables cash transfers via Siri and iMessage

OCBC enables cash transfers via Siri and iMessage

28 October 2016  |  12249 views  |  0 comments | 12 tweets | 15 linkedin
N26 enlists Siri for money transfers

N26 enlists Siri for money transfers

14 September 2016  |  10703 views  |  0 comments | 28 tweets | 20 linkedin

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.temenos.comRegister nowvisit www.capgemini.com

Top topics

Most viewed Most shared
Ripple looks to drive bank adoption with $300m XRP rebate programmeRipple looks to drive bank adoption with $...
14483 views comments | 11 tweets | 3 linkedin
Taiwan's Far Eastern International Bank suffers malware attackTaiwan's Far Eastern International Bank su...
13087 views comments | 16 tweets | 22 linkedin
Monzo fends off suitors as current account upgrade beginsMonzo fends off suitors as current account...
8976 views comments | 17 tweets | 14 linkedin
Swift positive on blockchain, but big challenges remainSwift positive on blockchain, but big chal...
7940 views comments | 15 tweets | 20 linkedin
Ripple blockchain network hits 100-member markRipple blockchain network hits 100-member...
7623 views comments | 13 tweets | 13 linkedin

Featured job

Competitive
London, UK (or flexible)

Find your next job