Lloyds busts the coffee queue with WoraPay
02 June 2016 | 9531 views | 7
Lloyds Banking Group is contemplating the introduction of advanced mobile order and pay at its inhouse catering points following a pilot trial with UK startup WoraPay.
The pilot pitched WoraPay with Gather & Gather, a catering business that runs the food and beverage counters at all of the Lloyds Group’s offices.
The proposition allows staffers to buy food and drink and pay in advance with their mobile using their existing payment cards. The refreshments are ready for pickup when the user arrives at the counter, without having to queue.
From an initial trial at the Chiswell Street London office, one of the bank's digital hubs, the WoraPay pilot has since extended to Lloyds' other London sites, as well as to offices in Halifax and Bristol.
Daria Mitaenko, a senior manager at LBG Innovation Labs, says: “As a Startupbootcamp partner, we met WoraPay on the FinTech programme and were keen to see their innovative solution in action. While testing it with our catering partners, we were impressed by the convenience of the service. Because it’s so easy and quick to pay remotely, it’s turned into a habit for many of our colleagues. The feedback from users has been fantastic.”
WoraPay says it is now in discussions with Gather & Gather about the possible roll-out of the service across the entire Lloyds Banking Group estate, as well as with other external catering companies to launch the service.