clear
clear

/ai

NextGen: AI – Meet the speakers

Join Finextra at our inaugural London event next month to redefine the role of AI in financial services.

/retail

Banking and credit financial complaints skyrocket in 2024 FOS reports

The Financial Ombudsman Service (FOS) has reported that they received 40% more complaints in the first half of 2024 than in the same period in 2023.

/payments

AFP: Truist Bank exec says speed and simplicity is how to delight customers

Finextra sat down with Chris Ward, EVP enterprise payments for Truist Bank, to talk about what he sees coming in the future of payments.

/people

FCA finds not enough firms have disciplinary policies in place

The Financial Conduct Authority (FCA) found that the amount of workplace complaints have increased between 2021 and 2023, in its non-financial misconduct survey.

/crime

19% consumer and retail fraud increase in England and Wales reports ONS

The Office of National Statistics (ONS) has reported there were approximately 3.6 million consumer and retail fraud incidents in 2024, a 19% rise for the same period in 2023.

/payments

Western Union to buy Singapore mobile wallet Dash

Western Union has struck a deal to buy mobile wallet Dash from Singaporean telco Singtel. Financial terms were not disclosed.

/payments

Mastercard expands platform to help fintechs launch card programmes

After a launch in Latin America earlier this year, Mastercard has brought its Product Express platform to a host of new markets, enabling fintechs to roll out a card programme in a matter of days.

/Sibos

Sibos: Financial institutions are “nowhere near” 2027 G20 targets

Alan Marquard, executive vice president, applications at Mastercard commented on their current progress towards 2027 goals as reported by FSB in their second annual assessment in a session on G20 targets at Sibos in Beijing: “we're four years in the journey to 2027, and we're nowhere near there. I find that completely unsurprising. The metrics were set up as quantitative metrics, but set at a global level without clarity on who was responsible for achieving them.”

/payments

Payments infrastructure firm Finix raises $75m

Full-stack payment processor Finix has raised $75 million in Series C funding round led by by Acrew Capital and joined by Citi Ventures.

/people

Temenos hires Barb Morgan from LSEG as chief product and technology officer

Temenos has hired Barb Morgan, formerly of LSEG and FIS, as chief product and technology officer.

/ai

Morgan Stanley rolls out AskResearchGPT to institutional securities staff

Morgan Stanley has rolled out a generative AI-powered assistant to support staff in surfacing and distilling insights from its extensive research library.

/payments

Sweden and Denmark to initiate real-time cross currency settlement via Target Instant Payments

The European Central bank is implementing a cross-currency settlement service on the Eurosystem's Target Instant Payment Settlement (Tips) service.