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Police and banks to extend fraud prevention scheme to online and telephone banking
/security
/security
09 Sep 2020

Police and banks to extend fraud prevention scheme to online and telephone banking

Nationwide switches on Apple Business Chat
/retail
/retail
20 Aug 2020

Nationwide switches on Apple Business Chat

Axis Bank rolls out AI-powered voice assistant
/retail
/retail
11 Aug 2020

Axis Bank rolls out AI-powered voice assistant

Citing Covid-19, Westpac brings 1000 call centre jobs back to Australia
/retail
/retail
29 Jul 2020

Citing Covid-19, Westpac brings 1000 call centre jobs back to Australia

HSBC rolls out Apple Business Chat service
/retail
/retail
14 Jul 2020

HSBC rolls out Apple Business Chat service

The WFH hub is here to stay - Westpac
/retail
/retail
17 Jun 2020

The WFH hub is here to stay - Westpac

One in four retail branches to close in Europe as digital interactions mushroom - Kearney
/retail
/retail
27 May 2020

One in four retail branches to close in Europe as digital interactions mushroom - Kearney

Covid-19: Barclays CEO signals end of the skyscraper and rebirth of the branch
/retail
/retail
29 Apr 2020

Covid-19: Barclays CEO signals end of the skyscraper and rebirth of the branch

165 jobs go as Monzo shuts Las Vegas customer support office
/people
/people
09 Apr 2020

165 jobs go as Monzo shuts Las Vegas customer support office

Google launches bot to help organisations answer Covid-19 questions
/covid-19
/covid-19
08 Apr 2020

Google launches bot to help organisations answer Covid-19 questions

Irish banks set up dedicated phonelines for vulnerable customers
/covid-19
/covid-19
08 Apr 2020

Irish banks set up dedicated phonelines for vulnerable customers

Nationwide to close down branches and disconnect call centres over weekends
/retail
/retail
06 Apr 2020

Nationwide to close down branches and disconnect call centres over weekends

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Fintechs join UK 'Tech Zero' climate taskforce

Fintechs join UK 'Tech Zero' climate taskforce

Klarna confirms mammoth $1 billion fund raise

Klarna confirms mammoth $1 billion fund raise

/retail

Bank of Ireland to close a third of branch network

/people

Walmart recruits Goldman Sachs' consumer head to run fintech startup

/sustainable

F10 and New Energy Nexus unite to nurture green fintech

/inclusion

HSBC launches programme to help customers go digital

/inclusion

Stori raises $32.5m to bring credit cards to Mexico's middle class