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536 Results from "Lloyds Banking Group"

/regulation

Lloyds and its subsidiaries fined £64 million for shabby treatment of distressed mortgage customers

Lloyds Bank, Bank of Scotland and the Mortgage Business have been hit with a £64 million fine by the Financial Conduct Authority for the unfair treatment of up to a quarter of a million customers in mortgage arrears.

/retail

Lloyds' online and mobile banking goes down

Lloyds Bank and Halifax customers have been locked out of their accounts for hours on Monday thanks to a problem with online and mobile banking services.

/retail

Challengers beat incumbents on account opening experience

Many of the UK's leading high street banks have fallen behind their upstart digital rivals when it comes to making it easy and fast to open an account, suggests a review of 12 players' user experience.

/people

NatWest appoints Jen Tippen as chief transformation officer

NatWest has poached Jen Tippen from Lloyds Banking Group to fill the newly-created post of chief transformation officer.

/retail

Lloyds to provide free digital skills training and tablets for elderly customers

Lloyds Banking Group is to equip up to 2000 customers over the age of 70 with free tablet devices and set up a dedicated phone line to provide training and support to help vulnerable people access online banking.

/retail

Lloyds Banking Group opens dedicated call line for vulnerable customers and NHS staff

Lloyds Banking Group has introduced a dedicated phone line for customers over the age of 70 and NHS workers as it deals with a spike in calls from concerned customers.

/cloud

Lloyds Banking Group signs five-year Google Cloud deal

Google Cloud has landed a five-year deal with Lloyds Banking Group, part of the UK bank's commitment to spend £3 billion on digital transformation projects.

/retail

Lloyds to cut 780 branch staff

Lloyds Banking Group is to lay off 780 full time staff across its branch network in the latest round of job losses at the bank.

/retail

Lloyds Banking Group to close 56 more branches

Lloyds Banking Group will close another 56 branches across the UK later this year, resulting in the loss of around 80 jobs.

/regulation

FCA requests explanation on banks’ ‘harmful’ overdrafts

The Financial Conduct Authority has called for industry feedback on overdraft pricing in an open letter, as major banks align overdraft rates at around 40%.

/sustainable

Lloyds to introduce carbon emissions app

Lloyds Banking Group is to release a digital app to allow Commercial Banking clients to identify and make energy-efficient investments in their buildings.

/retail

Monzo and Starling among account switching winners

Just five UK banks, two of them challengers, managed a net gain of customers in the third quarter of 2019, according to figures from the Current Account Switch Service.