179 Results from 2017, /retail
Matthew Phillips Head of Banking, UK and Ireland at Diebold Nixdorf
A study by Gartner in 2014 found that 89% of companies compete mainly on the customer experience they provide. Three years later, this trend is increasingly playing out across the banking industry, as financial institutions compete to augment end-user journeys in order to retain and attract new customers. Modern day banking experiences now centre ...
24 October 2017 /retail
Thea George
The Diebold Nixdorf International Management Seminar 2017 in Amsterdam provided insights on the digital strategies that banks are implementing today and what the future holds for retail banking. Shaping The Future of Retail Banking Around 200 banking industry managers from 35 countries were welcomed to Amsterdam by Christian Weisser, Diebold Nixdor...
20 October 2017 /retail
Retired Member
It’s all about data ecosystems… There’s a long tradition of using time in the bathroom to think and reflect. For the ancient Greek mathematician Archimedes, his understanding of how to measure volume fell into place when he was in the bath. For me, my most recent eureka moment came while I was brushing my teeth. I had just bought a new, wifi-enabl...
16 October 2017 /ai /retail
Mark Jackson Managing Director - Product & Capabilities at Valuedynamx - a Collinson Company
With the evolution of digital banking, there are fewer opportunities for face-to-face interactions with customers. Is it therefore becoming harder to drive customer devotion, attracting and retaining loyal customers in this era of digital self-service? Banks are investing huge amounts of capital in digital capabilities such as chatbots, artificial...
12 October 2017 /ai /retail
In my last piece, I argued that there were three major factors driving a transformation to a digital office in financial services; the physical rearchitecture of the workspace to accommodate more collaborative working practices, the rise of younger generations in the workplace, and the advent of adaptive technologies. To deliver the facilities and...
11 October 2017 /retail Unified Communications in Financial Services
Jean-Stephane Gourevitch CEO at Mobile Convergence Ecosystems Ltd.
It is commonly acknowledged that data are a fundamental engine for growth in the 21st Century economy. It is particularly true in Fintech and Insurtech, where most of the innovative products and services rely on the use, processing, exploitation of data whether personal data or other types of data. Data are increasingly becoming a new asset class...
09 October 2017 /regulation /retail Digital Banking Trends
To have a mobile proposition is a given for lenders today. In a 2017 mortgage efficiency survey 80% of lenders provide affordability calculations, 66% can process a decision in principle and over half of lenders support the entry of a full mortgage application and case tracking. Digital offerings are on the increase with half of the lenders in th...
09 October 2017 /retail Trends in Financial Services
I saw a post earlier this week which asked what mobile banking would look like in the future. There were a few responses discussing personal dashboards, statements with PFM insights, chat banking etc. Quite frankly nothing new. We’re moving from transactions to experiences… As customers we manage our money for many reasons: day to day spend, savin...
08 October 2017 /retail
Stacey Small Business Development at The Glue
The word innovate was first recorded in 1540. Somewhat surprising, to hear people banging on about it like it’s a revolution. What does innovation mean? And is innovation really ‘a new world for banking’ or should it be ‘a new bank for the world?’ Are fancy interfaces an imperative or is there a bigger picture that bears far more valuable fruit? ...
06 October 2017 /retail Online Banking
In today’s ‘age of the customer’, focus on customer experience (CX) has increased continuously. According to a Walker study, by 2020 CX will overtake price and product as the key brand differentiator. However, the highly regulated and complex financial services industry is lagging in implementing the changes required to meet evolving customer expe...
06 October 2017 /retail Digital Banking Trends
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