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3769 Results from /retail

Matt White

Matt White North America editor at Finextra

Pointless research?

According to a survey, nearly half of Which? members are ‘annoyed’ with their bank’s interest rate. Now there’s a shock…

/retail

Elton Cane

Elton Cane Digital product delivery at News Corp Australia

HSBC bluetooth marketing: Spam, or not spam?

Spam (noun) is commonly defined as an unsolicited commerical message sent indiscriminantly to mass recipients. Is this what HSBC is trialling in the name of marketing? The initial message it is sending out to all activated phones near its branches is certainly unsolicited (though one could argue that if people leave their bluetooth turned on all th...

/retail Trends in Financial Services

Elton Cane

Elton Cane Digital product delivery at News Corp Australia

Payments-mobile comms convergence - the real-estate model

Last week, as Visa USA president and CEO John Coghlan called for closer collaboration between the payment card and mobile industries (see Finextra article here), how this collaboration might work in practice was being discussed at the Digital Money Forum event in London. O2 is one of the network operators currently investigating near-field communic...

/payments /retail Trends in Financial Services

Paul Penrose

Paul Penrose Head of Research at Finextra

Wells Fargo: Adventures in the blogosphere

Wells Fargo launched its first blog Guided by History a year ago today. Initially intended as a short-term experiment, the US bank has been so impressed by the experience that it has since launched three other blogs and created a social media unit to manage its activities in the space. In the studentloanddown, a blog created to plug Wells Fargo ...

/retail Trends in Financial Services

Paul Penrose

Paul Penrose Head of Research at Finextra

Winterflood's bare-naked brokers promise Full Monty

This urge for City types to bare all in public is getting out of hand. No doubt inspired by the shameless exploits of the Team Bearing Bank tube video strippers, four brash young things from Winterflood are now threatening to get their kit off in return for donations to medical research charity Remedi. The Wins Fab Four, otherwise known as Mark B...

/retail /wholesale Whatever...

Paul Penrose

Paul Penrose Head of Research at Finextra

Video killed the offshore call centre

The days of broadcast media training for bank call centre operatives may not be far off. The UK's first direct in November announced plans to offer video access to customer representatives over the mobile phone network in an experimental technology trial with wireless operator 3. And now AT&T has previewed a new mass-market service for tran...

/retail Futuristic Banking

Paul Penrose

Paul Penrose Head of Research at Finextra

Skype dials up PayPal

The latest upgrade to the Skype internet telephony system is now available for download in beta format. Significant new features include the ability to incorporate a video snapshot and to send and receive money across the network using PayPal. If you’re adventurous and an experienced Skype user you can download the Skype 3.2 Beta for Windows versio...

/payments /retail Trends in Financial Services

Paul Penrose

Paul Penrose Head of Research at Finextra

Mobile gold rush

After unsuccessfully dabbling with the mobile channel at the turn of the decade, US banks now appear ready to make a serious play for real-estate space on the consumer cell phone. Bank of America, which announced its return to the mobile arena earlier this year, will soon be followed by BancorpSouth, SunTrust, Regions and Wachovia, who have signe...

/payments /retail Trends in Financial Services

Paul Penrose

Paul Penrose Head of Research at Finextra

Steam age security at Halifax

Here’s a story straight out of the steam age of information security. UK high street bank Halifax has been forced to apologise to 13,000 mortgage customers after losing a computer print out containing personal information. The documents were in a briefcase stolen from the locked car of an employee last week. Around 1,800 of the customer records inc...

/security /retail

Paul Penrose

Paul Penrose Head of Research at Finextra

Missing Link mystery solved

I blogged Monday about a curious report in the Sunday Times that identified the UK’s Link ATM network as the frontrunner to buy Lloyds TSB Registrars, the share registration arm of the UK bank. Lloyds TSB Registrars acts as registrar for more than 800 companies, including 60% of FTSE 100 companies. The business is valued at about £600 million. ...

/retail Finextra50 fintech index

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