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Retail brands sell themselves with customer service. Whether it is through social media, in-store or via email, effective customer engagement is vital for retailers to ensure return business. If a cus...
Credit union membership declined from June 30th 2013 to June 30th 2014 at 54% of all credit unions, according to NCUA data. Median credit union membership was also down 0.4%. for the same period. Over...
There was a time when ensuring prompt service to customers walking into the branch was the only measure of good customer service in retail banking. Of course revenue and profitability were important, ...
Personal finance management tools enable an individual to track various expenses and better manage his or her money. Some of the features offered by such tools are single view of various accounts like...
The credit risk associated over a loan lifecycle can be best arrested at the time of originating the loan itself. So, Invariably there is a need to have a more robust process and an intelligent syste...
THE CONDUCT RISK IMPERATIVE The FCA’s recent focus on conduct risk marks a significant shift in mindset for most financial organisations. Leaving the term ‘conduct risk’ deliberately undefined, the FC...
Chase At the recent American Banker Financial Services Marketing & Innovation Symposium in New York, Dr. Gavin Michael (Head of Digital for Chase) talked about what Chase have done, have learnt an...
“I don’t like hearing about people going to a payday lender for a loan. If they do, I’ve failed as a banker” says Sechaba Ngwenya, CEO of Creditable. His startup sits in a place where banks don’t want...
A recent report published by the British Bankers Association (BBA) and advisory firm Ernst & Young - entitled It’s In Your Hands - the second in their The Way We Bank Now series - shows how ongo...
I’ve long been an admirer of First Direct. Recently I’ve begun to think that First Direct might be the model for how banks defend themselves from the rise of supermarket banking. First Direct is alrea...
All of us receive spammy offers from banks, consumer brands, ecommerce websites, retailers and many other businesses. If you’re like me, you probably delete these SMS / email messages without even ope...
The practice of individuals or teams of outside specialists going into a company's premises to perform work there is widely used to reduce the costs of taxes, labour and transport. We are all familiar...