3854 Results from /retail
Brett King CEO & Founder at Moven
No one could doubt that peer-to-peer lending (or P2P Lending) has landed big time in 2010, but it looks as if the best is just about to come. The biggest US P2P lender, Lending Club, will issue more than $250 million in loans this year – greater than the last four years combined – for a total of nearly $450 million since inception. Their last $10...
14 December 2011 /retail Finance 2.0
Retired Member
There is a lot of activity in the mobile payments space, with companies of all sizes, including Google, PayPal, Visa, MasterCard (with their recent investment in mFoundry), American Express, retail banks and start-ups all vying to win over consumers and retailers. Providing issues around convenience and security can be overcome, consumers and reta...
06 December 2011 /retail
Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted
Do you facilitate disruptive environments in order to engage GenY, digital natives? Are you involved in the gamification of the customer experience? Do work for a 'social' business? Will banking as we know it be disrupted by dramatic consumer behaviour shifts? Can anyone tell me what any of the above actually means? Really? In plain, simple languag...
02 December 2011 /retail Whatever...
Hans Tesselaar Executive Director at BIAN
Earlier this month, Frankfurt played host to the 14th annual Euro Finance Week, which attracted more than 7,000 attendees. The four day event provided the ideal meeting place for heads of industry in the financial sector to network and review international issues across banking, insurance and pensions. Inevitably, the European debt crisis dominate...
01 December 2011 /retail
So what actually are the FSA after then? Do they want firms to treat their ‘customers fairly’ when in times of temporary financial shortages, or do they want lenders and administrators to be more transparent to them when reporting residential mortgage arrears and shortfall figures? Read between the lines of the FSA’s latest guidance paper on ‘Fo...
30 November 2011 /regulation /retail Financial Services Regulation
With the news that the RBS Retail Bank CEO, Brian Hartzer is to return to his native Australia to take up a similar role with Westpac and to be groomed as Gail Kelly's replacement, he is but just one more executive to leave UK Retail Banking. He follows Deanne Oppenheimer (Barclays returning to her native Seattle), Helen Weir (Lloyds Banking Group...
28 November 2011 /retail
Bankers often talk about the 'trust' consumers have in banking as a defining characteristic of why customers give banks their money instead of simply keeping it under a mattress. Some bankers might have difficulty understanding why customers of today seem perfectly happy to give money to the likes of PayPal, M-PESA, Lending Club or Zopa. The fact ...
23 November 2011 /regulation /retail Innovation in Financial Services
Without thinking consciously about it, over time core behaviors change producing different instinctive reactions. When a phone rings today, we go to our pocket or purse, not running to a device on a desk or on the wall. When we are interacting with a mobile phone that is not our own or an ATM machine, we'll instinctively touch the screen to naviga...
18 November 2011 /retail Innovation in Financial Services
Notwithstanding the debate over the price (to the taxpayer) and whether anyone seriously considered re-mutualisation, how will Virgin Money nee Northern Rock win over customers? The Great British Bank customer is notoriously quick to complain, glacially slow on switching accounts even with institutions that so many say they loath and despise, altho...
18 November 2011 /retail
With the rise of social media leading to new collective behaviors, there is no doubt the power and influence of online communities is growing stronger. This is clearly demonstrated by the recent ‘Bank Transfer Day’, arranged through Facebook, which sparked thousands of people in the US to switch their accounts from banks to credit unions. As more ...
15 November 2011 /payments /retail
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