3859 Results from /retail
Arnab Sengupta Chief Executive Officer at ESG Tech Hub
Introduction: Branchless Banking has been the buzzword for quite some time and many analysts are predicting the closure of a significant number of the branches over the next 5 to 15 years. For example in United States alone, there has been a 50% reduction of average in-branch transactions per month from 11,400 in 2006 to 8,500 in 2010, the branch ...
18 October 2014 /retail
Mike Davies Vice President EMEA North at GMC Software Technology Limited
Retail brands sell themselves with customer service. Whether it is through social media, in-store or via email, effective customer engagement is vital for retailers to ensure return business. If a customer wants to return a faulty item, they may wish to speak to a customer service representative on the phone or even tweet the organisation, happy i...
15 October 2014 /retail
David Gibbard OmniChannel and Digital Banking Evangelist at OmniChannel & Digital Banking
Credit union membership declined from June 30th 2013 to June 30th 2014 at 54% of all credit unions, according to NCUA data. Median credit union membership was also down 0.4%. for the same period. Overall credit union membership grew 3.7%. Also, during the same period the NCUA approved 234 credit union mergers and 20 were closed by NCUA supervisory...
14 October 2014 /retail
Retired Member
There was a time when ensuring prompt service to customers walking into the branch was the only measure of good customer service in retail banking. Of course revenue and profitability were important, but it was widely believed that if a bank branch wasn’t crowded, it just wasn’t doing good business. That changed with the advent of digital channels ...
Ratan Grandhi Lead Consultant at Infosys Technologies Ltd.
Personal finance management tools enable an individual to track various expenses and better manage his or her money. Some of the features offered by such tools are single view of various accounts like checking, savings, loans, term deposits, credit cards etc. with various institutions, categorize and set limits for various categories of expenses, ...
12 October 2014 /retail
The credit risk associated over a loan lifecycle can be best arrested at the time of originating the loan itself. So, Invariably there is a need to have a more robust process and an intelligent system in place for evaluating a borrower than simply following the spreadsheet model and penning down large volumes of data on a piece of A4 size paper. ...
10 October 2014 /retail /startups Financial Risk Management
THE CONDUCT RISK IMPERATIVE The FCA’s recent focus on conduct risk marks a significant shift in mindset for most financial organisations. Leaving the term ‘conduct risk’ deliberately undefined, the FCA has been clear that it is up to individual firms to decide what ‘good’ conduct and customer outcomes mean for them. Moreover, the onus is on firms t...
10 October 2014 /regulation /retail Innovation in Financial Services
Chase At the recent American Banker Financial Services Marketing & Innovation Symposium in New York, Dr. Gavin Michael (Head of Digital for Chase) talked about what Chase have done, have learnt and alluded to what’s coming from the digital division of Chase. And it was worth listening to. Digital at Chase Some perspective on Digital at Chase...
09 October 2014 /retail
“I don’t like hearing about people going to a payday lender for a loan. If they do, I’ve failed as a banker” says Sechaba Ngwenya, CEO of Creditable. His startup sits in a place where banks don’t want to go. A place overflowing with savage payday lenders - exploiting vulnerable people in problematic financial situations like professional loan shark...
08 October 2014 /retail /startups Future Finance
Jenni Palocsik Solutions Marketing Director at Verint Systems
A recent report published by the British Bankers Association (BBA) and advisory firm Ernst & Young - entitled It’s In Your Hands - the second in their The Way We Bank Now series - shows how ongoing digital banking transformation, growing consumer adoption of technology, and increased competition among banks is delivering significant improveme...
07 October 2014 /retail
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.