3858 Results from /retail
Jenni Palocsik Solutions Marketing Director at Verint Systems
Why are so many banks talking about and trailing alternative approaches to traditional high-street banking? Although economics plays a role, the primary driver appears to be customers and their increasing expectations of a digitally enabled branch. Ernst & Young recently released the key findings of its third annual Global Consumer Banking Sur...
17 December 2014 /retail
Balazs Fejes President Europe and APAC at EPAM Systems
There is no doubt that digital innovation has raised the bar in terms of customer experience and expectation across the banking industry. The increased popularity and adoption of social, digital and mobile channels has transformed the banking space, particularly in the corporate and retail sectors, and created an opportunity to provide a broader, ...
10 December 2014 /retail
Retired Member
The most predictable question I get in investment meetings is “why would anyone pay for a Ffrees current account, when UK current account banking is already free?” It’s not smart to sigh at this point. Nor to bristle. But I challenge anyone to try explaining the sheer scale of the lie that UK consumers are sold daily around the cost of their bank...
09 December 2014 /retail
APIs seem to be a hot topic on Finextra right now. Many companies are making their APIs ‘Open’ so they can be accessed by a variety of software developers to use it to power their own services. An example of this might be Google Maps embedded within TripAdvisor. This is particularly interesting in the Payments space as it opens up opportunities acr...
08 December 2014 /retail
David Gibbard OmniChannel and Digital Banking Evangelist at OmniChannel & Digital Banking
I was reading an article authored by Marc Rapport, senior writer at Callahan & Associates, called “All For One or One For All?” comparing the different technology strategies of two credit unions in close proximity to each other and both relying on select employer based growth. The two Midwest credit unions are BCU (formerly Baxter Credit Uni...
03 December 2014 /retail
My children, four and six, are lucky to have a full set of grandpas and grannies, who spoil them with presents and some "monetary contributions". In fact, over the last few years the little ones squirreled away between them over three thousand pounds that was safely stashed in Barclays' special "Children's Savings Account". Or ...
03 December 2014 /retail Innovation in Financial Services
How many organisations do you know that look beyond the confines of their workplaces to understand the behaviour, values and even buying patterns of the future consumer? For any organisation to thrive, isn’t that what they should be doing? Are banks doing enough? Another big question here is how do we prepare children for a world where spending mon...
It's rare for all parties in a given industry to agree on something, but if the Ovum report, "The Critical Role for Cloud in the Transformation of Retail Banks" is to be believed, there is universal agreement (well, almost) that SaaS is the big transformer retail banking has been waiting for. Only the adoption timescales remain murkier. ...
02 December 2014 /retail
It's no surprise that trust in the banking system is at a low point. In fact, according to the 2013 Capgemini world banking report, between 2006 and 2013 there has been a 50 per cent increase in the number of people changing banks. More than 10 per cent of customers now change banks every year, and 40 per cent say they are willing to change banks ...
It is becoming harder and harder to make ‘basic retail banking’ pay. Restrictions on the cross-sale of premium products have closed routes to incremental sales. Meanwhile, moves by the European Parliament to limit card interchange fees will mean lower run-rate revenues from day-to-day retail banking activities. It is too soon, however, to tal...
28 November 2014 /retail
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.