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Object reference not set to an instance of an object.

Comments: (1)

Paul Love
Paul Love - Konsentus - Nottingham 02 December, 2014, 16:04Be the first to give this comment the thumbs up 0 likes

It is about the relationship and not the technology.

If a customer had a good relationship, feels valued and supported by the banks technology then they will remain loyal, and even become champions.

If the relationship is about using technology to cut costs and commoditise services, then the customer does not feel valued and will look for alternatives.

Simple really.