3857 Results from /retail
Balazs Fejes President Europe and APAC at EPAM Systems
The evolution of customer behavior is happening faster than firms can change their business models, processes, and technology. This is forcing organizations, including an increasing number of non-technology firms, to bolster their software expertise to keep up with customer demand and support the fact that greater proportions of their revenues are...
27 January 2015 /retail
Retired Member
Articles proliferate when banks decide to close branches. Commentators paint a picture of transformation - that the great monoliths of old are embracing the future by tearing up their old brick and mortar footprint and replacing them with branches on wheels (http://www.bbc.com/news/business-26993637), or getting rid of teller counters and replacin...
22 January 2015 /retail
It is increasingly important for banks to provide a consistent, high quality experience to their customers across all channels. Consistency is critical to build up the bank’s image, brand and ultimately, customer loyalty. The data gathered from a unified customer experience also helps to build a detailed and accurate picture of a customer’s prefer...
21 January 2015 /retail
While most organizations have joined the Transformation bandwagon, let us pause, and spare a thought, to what should this magic word achieve? Even before embarking on a Transformation programme, a clear alignment of the initiative, with the strategic priorities of an organization, is a must. Failure to do so can prove disastrous, it terms of effo
16 January 2015 /retail
Today’s consumers are bombarded by an increasing number of marketing campaigns and offers, through the proliferation of communications channels. They are also becoming more discerning and savvy, influenced by and using online reviews and promotions to compare products and brands. This, coupled with the European Parliament’s attempts to limit cre...
15 January 2015 /retail
According to the Global Economic Prospects annual report from World Bank just released, growth in 2014 was lower than expected. Global growth is expected to rise moderately to 3% in 2015, while high-income countries will see a smaller growth of 2.2%. Developing countries fare better with a 4.8% increase. Having just studied the report I thought I ...
14 January 2015 /regulation /retail Innovation in Financial Services
Transformation is the new buzz word in the business environment. Every Bank and Financial Institution (FIs) has initiated some programme for this and has set aside budgets to achieve transformation. And, there is no choice. The technology revolution, coupled with the Millennial, is ensuring a change in the old order. And, for Banks and FIs to stay ...
14 January 2015 /retail
Abhishek Chatterjee Managing Partner at Gartner Inc.
New account opening and subsequent customer on-boarding process is going through seismic shift due to change in customer's behaviour and rapid technology adoption. Customers are entering into anytime- anywhere service paradigm, where they expect Banks to know about them and provide transparent, real-time interactive services. Banks also need to be...
13 January 2015 /retail Online Banking
David Gibbard OmniChannel and Digital Banking Evangelist at OmniChannel & Digital Banking
In an American Banker article, Creating a Bank that's Both Cool and Fair, Chris Skinner poses a question, “What does ‘cool’ mean in banking?” The question I would ask is, “How do you create a ‘cool’ and ‘profitable’ bank?” Transaction fees, interchange fees and other non-interest income are often the difference between bank or credit union profi...
13 January 2015 /retail
Andy Hirst VP Banking Solutions SAP at SAP
Top Banking trends for 2015 – Data and Analytics Here is my list of predicted trends in banking analytics in 2015 . Another year of significant growth in analytics is envisioned driven by regulatory mandates and growth of social intelligence. 1 Visualization . It is still early in the cycle for visualization technologies With employees ge...
13 January 2015 /regulation /retail
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