157 Results from 2014, /retail
Retired Member
With the UK parliamentary elections only a year away, the shadow Financial Secretary to the Treasury Cathy Jamieson MP has set out Labour’s views on retail banking and the payments market in particular. Speaking at a payments industry dinner last week at the Armourer’s Hall, she couldn’t resist pointing out that as a Labour politician locked in a ...
09 May 2014 /payments /retail Innovation in Financial Services
Andy Hirst VP Banking Solutions SAP at SAP
Are today’s financial services customers increasingly frustrated by banks that are unable to meet their shifting requirements? Definitely. Growth in the use of smartphones and tablet computers opens up greater expectations of more personalised services for people on the move, at work or at home. Did you know that banking by tablet is most executed ...
08 May 2014 /retail
Virtual assistants might be transforming how banks deal with customer queries, but quantifying that the best advice and the right answer is given each time, isn’t always as simple as it seems. With most virtual assistants it’s possible for an organisation to easily see when a problem has occurred just by looking at the unresolved queries – ones tha...
08 May 2014 /retail Innovation in Financial Services
Brett King CEO & Founder at Moven
In a recent UN/ICAO commissioned survey on the use of signatures in passports, a number of countries including the UK recommended phasing out the long held practice because it was no longer deemed of practical use. More significantly, however, is the emerging trend that has some parents, educators and lawmakers espousing their concern – when aske...
05 May 2014 /retail Innovation in Financial Services
It is intriguing to see how often individual branches or geographic divisions in a bank have the tendency to re-invent the wheel. Why would a bank choose different organizational structures and processes in branches or locations? Why should a credit card application, for example, take 60 minutes in one country and just a few minutes in another? Or ...
30 April 2014 /retail
Customer experience the key as UK account switching gathers pace The in-bank customer experience has always been important for financial institutions, but two current trends are placing even greater emphasis on this point of contact Firstly, switching bank accounts has never been easier. Since the UK Payments Council introduced its current acco
24 April 2014 /retail Electronic Bank Account Management
Mike Smith Owner at Orthanc Insight
Welcome to my first blog, in particular to those who have been sweating on completing their response to the new Payment Systems Regulator's call for inputs, deadline today. I have had a peaceful day, having submitted yesterday, more than 24 hours in advance, something of a luxury. What an interesting exercise the last week has been. Having attende...
15 April 2014 /retail
Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact
Over the years, the banking industry has been adapting to a consumer migration from bricks-and-mortar branches, to digital points of interaction. To handle this movement, banks have built up the range of functionality in each of their multiple channels to deliver the best possible customer experience: delivering ‘multi-channel banking’. This appro...
15 April 2014 /retail Online Banking
Wearable technology has been the talk, as the “next big thing”, since Google released the prototype of Google Glass. It has been hailed by the tech fanboy club but also been criticized on questions relating to privacy. However, even to a common observer, wearable is indeed the future. In contrast, the smart watch as a wearable has seen a quieter r...
02 April 2014 /retail Future Finance
Obsessed with the bottom line? Consumed by operational costs brought on by a myriad of regulations? Obsessed with the customer? Which of these is the odd one out? When I posed the question to an investment management professional last week, the answer was unambiguous: “The first two are preventing us from reaching an obsession with the customer, wh...
02 April 2014 /retail
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