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Outsourcing, or the use of external competencies, is something that management often considers; What parts of my organization can be outsourced, and what to keep in-house? The question that often
The fintech industry as we know it wouldn’t exist without the cloud. No financial app, comparison website or any of the other numerous innovations we’ve seen emerge from the last decade would be possi...
In a world with more customer choice than ever, retention has become one of the key business metrics – especially for SaaS businesses. A commonly quoted statistic is that it can cost five times more t...
Front to Back Office Automation Insurance underwriting is a critical differentiator between the leaders and the laggards when one looks at it from an operational performance lens. We’ve drafted this
Lending money is a risky business. The biggest challenge for any lender is how to balance service (the drive to serve as many customers as possible) with risk (the possibility of a customer defaulting...
Financial products have a reputation for being difficult to understand when it comes to both terminology and functionality for everyday consumers. Customers often have to deal with an abundance of arc...
In a rapidly evolving regulatory landscape that's tightly coupled with the ongoing COVID-19 crisis, GRC transformation has become extremely crucial to both short term and long term success of an organ...
In a recent post, we explored how Asset Servicing (AS) firms are grappling to meet their clients’ and investors’ fast-evolving digital service and real-time reporting expectations. The underlying reas...
As Banks and Insurance firms have already embraced Data Lakes for their Artificial Intelligence and Machine learning capabilities, it is important to look for continuous Return on Investment on the pl...
(Words 910: 3 minute read.) The financial services software sector needs to move away from opaque pricing models. But what should we replace it with? Pricing is a murky subject at the best of times,...
Last week, the 58th Annual Meeting of the Association for Computational Linguistics took place online. Most of the discussion was dedicated to AI and linguistics, with round tables based around cognit...
Fans of machine learning suggest it as a possible solution for everything. From customer service to finding tumours, any industry in which big data can be easily accessed, analysed and organised is ri...